Bridgette Dziire
Human Resources, Learning And Development
Johannesburg,GP
Summary
Results-oriented human resources professional with broad experience in all areas of HR, including policy development, performance management and learning and development. Accustomed to analyzing HR functions and procedures to execute change management and drive corporate objectives. Bringing over a 10years of consulting expertise with passion for cultivating enjoyable and productive work environments.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Learning/ Human Resources Consultant
MTN
Johannesburg, South Africa (Remote)
3 2020 - 12.2023
- Manage the business learning, development and skills transfer strategy, budget, plan, delivery and control for the organisation
- Lead a team of learning specialist conducting end to end delivery of learning and development agenda
- Support and implement the localization of the MTN SA Learning framework, models and impact metrics within the organisation
- Support and advise in the set-up and operational management of the Business Learning Academies
- Manage and maintain the learning and development plan, program and calendars
- Manage the design and delivery of business learning content, courses, catalogues, channels and skill transfer methods
- Periodically research, identify and recommend function specific business learning and development needs
- Advise the business / function unit on integrated leadership, career and learning solutions and practices
- Analyse and present perspectives on the business impact of different learning strategies and solutions by assessing the trade-offs between business needs, functional requirements and costs
- Support the business in identification of the current and future critical skills deficit (based on competency framework), specific development and learning needs of the functions
- Monitor, generate and share deep business learning insights with business / functional leaders
- Assist in developing and implementing future-focused developmental initiatives relating to upskilling and reskilling talent
- Assist in design, deployment and procurement of business specific learning infrastructure
- Support the selection, negotiation and contracting process with learning and development vendors
- Prepare, present and report on key learning and development metrics, learning impact and ROI assessments, budget utilization & consumption
- Align learning interventions with the Skills Development strategy to maintain MTNSA BBBEE L1 status
- Design and execute on WSP/ATR
- Maintain talent & learning reports
- Submit reports to Leader and BU leadership and advise on all related progress and status of talent and learning activities/ performance across the area of responsibility.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Facilitated cultural integration planning and developed strategies to foster employee engagement and commitment.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
- Drove change management practices to enable organizational effectiveness and incorporate diversity and inclusion strategy to foster culture of inclusion to maximize competitive advantage and skills of workforce.
- Liaised between multiple business divisions to improve communications.
- Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Performed budget analysis to control expenditures and predict future budget needs.
- Led and strategically directed team of human resources professionals.
- Managed benefits administration, ensuring accurate record-keeping and timely enrollment for employees.
- Assisted in the development of succession plans for key leadership positions, ensuring smooth transitions during organizational changes.
- Improved company culture by conducting regular employee surveys and addressing concerns promptly.
- Provided expert guidance to management on complex labor relations issues, resulting in reduced risk of costly legal disputes.
- Facilitated employee professional growth through designing customized training programs that address individual skill gaps or areas of interest.
- Ensured compliance with all relevant employment laws and regulations through proactive policy development and rigorous internal audits.
- Collaborated with department heads to identify staffing needs and develop appropriate workforce planning strategies.
- Streamlined recruitment processes for faster and more efficient hiring of top talent.
- Reduced employee turnover through implementing comprehensive onboarding programs and ongoing training initiatives.
- Championed a culture of continuous improvement within the HR function by regularly evaluating existing processes and seeking opportunities to enhance service delivery.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Created and delivered HR training sessions to staff, managers and executives.
Learning Consultant
MTNSA
08.2014 - 02.2020
- Supervising the daily functions of team of 10 trainers
- Plan training in accordance to project and or business requirements
- Assigning of roles and responsibility to the team
- Measure and management of staff performance
- External Resource Management
- Ensure that Training is delivered in accordance with MTN Standards and departmental strategy
- Problem Solving
- Ensuring that reports are done timeously and accurately
- Monitoring of expenditure and budget management
- Facilitate some modules within the training environment
- Conduct needs analysis to determine gaps that require training
- Managing budget of R10 million.
Learning and Performance Manager
MTNSA
03.2012 - 07.2014
- Development of Learning and Performance strategy for business units
- Operational planning and management
- Performance Solution diagnosis, design and implementation
- Programme design
- Learning initiative delivery
- Monitor, assess and evaluate the execution of all Learning and Performance operational activities to ensure delivery is according to customer specification and quality standards
- Working with project teams to ensure that training happens in line with project cycle
- Learning and Knowledge Database Maintenance
- Management and control of training budget
- Communication to business partners
- Management of team
- Measurement of staff performance
- Compilation and presentation of reports in line with legislation
- Partner and supplier relationship management
- Use training cycle to ensure that correct needs are addressed
- Updating of training material
- Managing budget of R50 million.
Training Team Leader / Manager
MTNSA
05.2011 - 07.2014
- Supervising the daily functions of team of 10 trainers
- Plan training in accordance to project and or business requirements
- Assigning of roles and responsibility to the team
- Measure and management of staff performance
- External Resource Management
- Ensure that Training is delivered in accordance with MTN Standards and departmental strategy
- Problem Solving
- Ensuring that reports are done timeously and accurately
- Monitoring of expenditure and budget management
- Facilitate some modules within the training environment
- Conduct needs analysis to determine gaps that require training.
Trainer: Business Channel
MTNSA
11.2009 - 04.2011
- System training
- Conducting needs analysis
- Material maintenance
- Adhoc projects.
General Manager
BTM Consulting
07.2007 - 10.2009
- Setting up of a new company focusing on training and recruitment
- Marketing the company and business development
- Calling on clients to sell and obtain new business
- Training and development.
Sales consultant
SLK Recruitment
04.2006 - 06.2007
- Sourcing of new clients ie cold calling to achieve set targets
- Maintaining relationships
- Compilation and development
- Presentations for prospective clients
- Negotiating with client to close deals.
Trainer
Altech Autopage Cellular
11.2005 - 03.2006
- Conducting of needs analysis to determine training gaps
- Developing of training programmes in line with finding of needs analysis conducted
- Developing of training material
- Facilitation of training programmes
- Marking and evaluating of delegates
- Co-coordinating and booking training venues and training programmes.
Contact Centre Manager
Nashua Mobile
11.2004 - 10.2005
- Managing a complement of 15 staff members directly and 60 staff members indirectly
- Hiring and firing
- Staff
- Handling of staff members HR issues
- Managing call volumes
- Managing of call queues ie abandoned rates and service levels
- Handling of escalated queries via fax, e-mail, post as well as telephone
- Organising staff events
- Presenting to senior managers on how the contact centre is doing
- Coaching of staff members on the job.
Training Consultant
Nashua Mobile
02.1999 - 10.2004
- Conducting of needs analysis to determine training gaps
- Developing of training programmes in line with finding of needs analysis conducted
- Developing of training material
- Facilitation of training programmes
- Marking and evaluating of delegates
- Co-coordinating and booking training venues and training programmes.
Contact Centre Supervisor
Teljoy Cellular
04.1998 - 01.1999
- Handling of escalated calls
- Handling of queries coming into call centre via telephone, fax and e-mail.
Call Centre Agent
Teljoy Cellular
04.1998 - 01.1999
- Handling of incoming calls within call centre.
Education
Matric -
Kananelo High School
Bcom: Industrial and Organisational Psychology - undefined
UNISA
Bcom Honours: Industrial and Organisational Psychology - undefined
UNISA
Skills
Strategy development and execution
Critical thinking
Learning and development
HR policies and procedures
Recruitment and selection
Recruitment and retention strategies
Employee Relations
Microsoft Suite
Certification
2016, Very Cool Ideas, National Certificate: Occupationally Directed Education Training and Development Practices
Registrations
- 205534, ETDP Seta, Assessor
- RAS/07/2009/058, ISETT Seta, Assessor
References
References will be provided upon request
Timeline
Learning Consultant
MTNSA
08.2014 - 02.2020
Learning and Performance Manager
MTNSA
03.2012 - 07.2014
Training Team Leader / Manager
MTNSA
05.2011 - 07.2014
Trainer: Business Channel
MTNSA
11.2009 - 04.2011
General Manager
BTM Consulting
07.2007 - 10.2009
Sales consultant
SLK Recruitment
04.2006 - 06.2007
Trainer
Altech Autopage Cellular
11.2005 - 03.2006
Contact Centre Manager
Nashua Mobile
11.2004 - 10.2005
Training Consultant
Nashua Mobile
02.1999 - 10.2004
Contact Centre Supervisor
Teljoy Cellular
04.1998 - 01.1999
Call Centre Agent
Teljoy Cellular
04.1998 - 01.1999
Learning/ Human Resources Consultant
MTN
3 2020 - 12.2023
Matric -
Kananelo High School
Bcom: Industrial and Organisational Psychology - undefined
UNISA
Bcom Honours: Industrial and Organisational Psychology - undefined
UNISA