BRIDGETT MOKGOSI
Soweto
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Regional Business Placement
Absa
12.2022 - Current
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans and timelines, ensuring alignment with organizational goals.
- Facilitated stakeholder meetings to gather requirements and provide project updates.
- Implemented risk management strategies to mitigate potential project delays.
- Analyzed project performance data to identify areas for improvement and efficiency gains.
- Streamlined project workflows through the adoption of agile methodologies and tools.
- Collaborated with executive leadership to define strategic objectives and drive project initiatives forward.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored project progress, identified risks and took corrective action as needed.
- Worked closely with ATM/Cash Operations, identifying new opportunities for business.
Branch Manager
ABSA
07.2021 - 12.2022
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Managed team performance through coaching, mentoring, and regular feedback sessions.
- Developed and executed strategic initiatives to enhance customer satisfaction and retention.
- Oversaw financial reporting and analysis to inform decision-making processes.
- Implemented training programs to elevate staff skills and improve service delivery.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Trade Area Manager International Banking
ABSA
09.2016 - 06.2021
- Manage a team of 8, servicing and supporting the whole province in terms of Travelling products (buying and selling) Business Transactions (Personal and Business) Western Union (Sending and Receiving) Support other business units Compliance with SARB and other legal entities Support to 42 branches in operations
Branch Manager
ABSA
12.2012 - 09.2016
- Responsibilities: Budgeting, Customer's relations, Financial Efficiency, Services Development, Recruitment, Leading, Training and deal with complex and diverse managerial problems. Develop and grow team members, build a sustainable business. Collaborate with other business units to get business. Solution client in the correct way.
Home Loans Specialist, Hosting Manager
ABSA
08.2011 - 12.2012
- Daily management of Tellers and client Services and Host, Implementation and control of risk operations, Performance coaching , Resolve all queries relating to home loan and assisting attorneys in term of releasing title deeds.
Forex Teller, Customer Services, Forex Treasury
ABSA
10.2007 - 12.2011
- Responsibilities: Ordering of foreign notes, traveler's cheques, Drafts, Travelling Passports, selling and buying back from clients, cash management, reconciliations of accounts and monthly reconciliations, assisting Cell branches with listings and payments of international transfers and payments.
- Trained new employees on cash and operations.
Customer Service Consultant
Vodacom Boulevard
01.2006 - 10.2007
- Handling Contract Subscribers and Cooperates subscribers invoicing, contracts issues and onboarding of new contracts.
Education
Post Graduate Diploma in Management - Finance
Regent Business School (Pty) Ltd
Johannesburg, GP01.2019
Diploma in Banking - Banking
University of Johannesburg Student Center - Auckland Park Campus
Johannesburg, GP01.2007
Matric - undefined
President Mangope Technical High School
Tlhabane, NW01.2003
Post-Graduate Diploma - Project Management
Regent Business School
12-2026
Skills
- Effective team leadership
- Commercial insight
- Team leadership
- Comprehensive due diligence
- Dedicated professional commitment
- RE5 Complaint
- Sales strategy
- Project management
- Market research
- Risk assessment
- Vendor relations
- Decision-making
Timeline
Regional Business Placement
Absa
12.2022 - Current
Branch Manager
ABSA
07.2021 - 12.2022
Trade Area Manager International Banking
ABSA
09.2016 - 06.2021
Branch Manager
ABSA
12.2012 - 09.2016
Home Loans Specialist, Hosting Manager
ABSA
08.2011 - 12.2012
Forex Teller, Customer Services, Forex Treasury
ABSA
10.2007 - 12.2011
Customer Service Consultant
Vodacom Boulevard
01.2006 - 10.2007
Diploma in Banking - Banking
University of Johannesburg Student Center - Auckland Park Campus
Matric - undefined
President Mangope Technical High School
Post Graduate Diploma in Management - Finance
Regent Business School (Pty) Ltd
Post-Graduate Diploma - Project Management
Regent Business School
References
- David, Monene, Area Manager Emalahleni, 0716892371
- Kholisile, Pindela, Regional Manager International Banking, 0829454314
- Siviwe Mqingwana 0713316787