Bridget Nonhlanhla Makhubu
Office Adminstrator
Johannesburg South
Summary
Driven Administrator
As a seasoned administrator with over 8 years of experience, I possess a unique blend of skills, expertise, and passion for delivering exceptional support services. With a proven track record of success in front desk operations, project management, and community development, I excel in dynamic environments that require strong organizational, communication, and interpersonal skills.
Key Strengths:
- Exceptional customer service and relations
- Proven project management skills, with experience in planning and implementing community initiatives
- Excellent communication, organizational, and time management skills
- Proficient in providing administrative support, handling enquiries, and ensuring seamless day-to-day operations
I am confident that my extensive experience, combined with my enthusiasm and strong work ethic, would make me a valuable asset to your organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi-Faceted Role
Synergistic Covenant Network
02.2019 - 04.2021
- Enhanced participant engagement by incorporating realistic scenarios and props in role-playing exercises.
- Received consistent positive feedback from trainers and participants alike, demonstrating effectiveness as a role player.
- Participated in ongoing professional development workshops focused on improvisation, communication, and acting skills to continually enhance performance quality.
- Successfully transitioned between multiple roles in a single day without compromising character integrity or performance quality.
- Enhanced participant skill retention through collaboration with trainers on immersive learning experiences.
- Guided new team members through sharing best practices and role-playing techniques.
Administration & Membership Mobiliser
(SASTA)South African Spaza & Tuck-shop Association
01.2018 - 11.2019
- Evaluated the effectiveness of program offerings regularly, adjusting them accordingly based on feedback from members.
- Collaborated with various departments to develop relevant content for member communications, increasing value perception.
- Provided exceptional member support by promptly addressing inquiries, concerns, or feedback received via email or phone calls.
- Consolidated internal processes and improved communication channels between departments, leading to a more cohesive membership administration experience.
- Established strong relationships with key stakeholders through consistent outreach and attentive customer service.
Administrator
Tshepo
01.2014 - 12.2015
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled confidential information with utmost discretion, adhering to legal and company requirements.
- Provided administrative support to ensure seamless day-to-day operations
- Managed front desk operations, handling client enquiries and requests
- Demonstrated strong organizational and communication skills
Front Desk Operator & Assistant
Johnson Controls/IBM Site
01.2009 - 12.2014
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Managed phone lines, directing calls to appropriate departments while maintaining a courteous and professional demeanor.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests upon arrival.
- Participated in emergency response plans as needed to ensure guest safety during crisis situations or evacuations procedures.
- Enhanced customer loyalty by delivering personalized service that catered to individual preferences.
Education
High School Diploma -
Sydney Maseko Adult Training Centre
Johannesburg, South Africa 04.2001 -
New Venture Creation (US ID: 114974, 119670, 11967 - Plant Production (US ID: 116063, 116079, 116265, 1
Golden Lane /Service SETA/AgriSETA (Accredited)
Johannesburg, South Africa 04.2001 -
Microsoft Office Suite (MS Word, Excel, Presentati - Project Management Certification, Microsoft Linked
Microsoft And LinkedIn
Online Courses 04.2001 -
High School Diploma -
Sydney Maseko Adult Training Centre
Johannesburg, South Africa 04.2001 -
Skills
Quick thinking
Character development
Verbal communication
Audience engagement
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Certification
New venture creation
Timeline
New venture creation
12-2023
Multi-Faceted Role
Synergistic Covenant Network
02.2019 - 04.2021
Administration & Membership Mobiliser
(SASTA)South African Spaza & Tuck-shop Association
01.2018 - 11.2019
Administrator
Tshepo
01.2014 - 12.2015
Front Desk Operator & Assistant
Johnson Controls/IBM Site
01.2009 - 12.2014
High School Diploma -
Sydney Maseko Adult Training Centre
04.2001 -
New Venture Creation (US ID: 114974, 119670, 11967 - Plant Production (US ID: 116063, 116079, 116265, 1
Golden Lane /Service SETA/AgriSETA (Accredited)
04.2001 -
Microsoft Office Suite (MS Word, Excel, Presentati - Project Management Certification, Microsoft Linked
Microsoft And LinkedIn
04.2001 -
High School Diploma -
Sydney Maseko Adult Training Centre
04.2001 -
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