Bridget Gamuchirai Tsuro
Resort Manager
Beitbridge
Summary
Passionate and Enthusiastic Resort Manager with Exceptional Guest service Delivery.
Indepth knowledge of hospitality and business industry
Overview
6
6
years of professional experience
1
1
Certification
1
1
Game Lodge Management
1
1
Front of the House Management
1
1
Project Management and planning
1
1
Monitoring and Evaluation
Work History
Resort Manager
Nottingham Estate
05.2018 - Current
- .Efficiently manage all departments ie Front of House, Kitchen, Housekeeping,Garden, Maintenance and Tourguides.
- Ensuring optimum occupancy on accommodation and resort facilities by monitoring reservations
- Recruitment, analyzing training needs and driving learning programs for all resort departments
- Ordering, processing and receiving orders for all resort departments
- Establishing budgets ,setting room, activity and meals rates.
- Preparing and submission of Zimbabwe Tourism Authority Returns every month
- Preparing and submission of Reserve Bank Returns every month
- Ensuring validity and renewal of licenses
- Ensuring compliance with Zimbabwe Tourism Authority regulations governing safety and Hygiene
- Enhanced guest satisfaction by implementing personalized service to clients
- Maintaining strong relations with Beitbridge key stakeholders including Beitbridge Border officials and community leaders.
- Maintaining positive working environment for all parties involved in resort operations ie all staff members and service providers.
- Implementing togetherness culture to ensure seamless customer service in all departments.
- Management of cash flows ie issuing and authorizing petty cash to the Front of the house team
- Regular monitoring of all department supervisors performance.
- Preparing and monitoring time shifts for department supervisors
- Fostering safe environment for both clients and staff by contracting reliable security services.
- Implementation of culture and strategies that help in better service delivery and employee satisfaction.
Education
GED -
04.2001 -
- Professional Development Studies:
- Customer service, Grooming and Deportment certificate from Zimbabwe Tourism Authority
- Supervisory Management Skills from ZImbabwe Tourism Authority
- HouseKeeping Operations from Zimbabwe Tourism Authority
- Front office Skills and operations from Zimbabwe Tourism Authority
GED -
04.2001 -
GED -
04.2001 -
GED -
04.2001 -
Skills
Attention to Detail
Excellent Community Relations
Excellent Time management
Interpersonal Management
Operational Leadership
Expense Management
Financial Reporting
Interviewing and Hiring
Reservations Management
Reliability
Hospitality management
Accomplishments
- Achieved the best Leisure Facility in Beitbridge for two consecutive years.
- managed to market and convince an International Zimbabwean Artist to stay with us at Nottingham. (Jah Prayzer)
- Improved operational efficiency by implementing Standard Operations and Procedures for each department
- Introduced fresh produce gardening and it helped as clients now eat fresh vegetables from our own garden and this has helped to reduce costs.
Certification
Tourism Guiding Certificate
Timeline
Tourism Guiding Certificate
03-2024
Resort Manager - Nottingham Estate
05.2018 - Current
Wildlife Campus - GED,
04.2001 -
Zimbabwe Open Univery - GED,
04.2001 -
Zimbabwe Open University - GED,
04.2001 -
Harare Polytechnic - GED,
04.2001 -