Bridget Vinjiwe
Johannesburg
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations,bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency,am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Senior Store Manager
Studio88
Johannesburg
03.2023 - Current
- Maintaining open lines of communication with headoffice, sharing pertinent information about store performance and requesting support when needed.
- Collaborate with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Increase store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organize special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Improve customer satisfaction through staff training in customer service and product knowledge.
- Maximize sales by creating innovative visual merchandising displays and store layouts.
- Oversee loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimize labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Recruitment and training
Store Manager
Billabong GSM Trading (canal walk store)
Johannesburg
01.2009 - 02.2023
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Assistant Store Manager
Billabong / GSM Trading (wood mead factory outlet)
Johannesburg
01.2006 - 01.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Sales Assistant
Billabong/ GSM Trading (Crest Store)
01.2004 - 01.2005
- Organized promotional events to engage potential customers and generate new business opportunities.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
Drama -
Cosac Academy
01.2002
Khumbulani High School
01.1999
Skills
- Teamwork
- Organizational ability
- Time management
- Communication skills
- Customer servicesBudget Administration
- Retail Inventory Management
- Customer Service Management
- Promotional planning
- Talent Recruitment
- Store Merchandising
- Supply Ordering
- Hourly shift management
- Employee Training
- Shift Scheduling
- Loss Prevention
- Sales Coaching
- Cash Management
- Marketing and Promotions
- Customer Response
- Sales Strategies
- Team motivation
- Store operations
- Store Opening and Closing
- Recruitment and hiring
- Documentation And Reporting
- Retail Merchandise Quality Standards
- Staff Supervision
- Goals and performance
- Operations Oversight
- Store displays
Languages
Xhosa
English
Zulu
Motivational Letter
I am a strong willed person that does not back down from any challenge. I am determined and self motivated. I am a team player.
Personal Information
- ID Number: 8006010835089
- Nationality: South African
References
- Mrs Mureeda Wally, Billabong Gsm Trading, Johanessbrg, 083 738 7144
- Mr. Modise Mmutle, Virgin Active, Randburg Malibongwe Drive, (011) 656- 5105, 0727613604
Timeline
Senior Store Manager
Studio88
03.2023 - Current
Store Manager
Billabong GSM Trading (canal walk store)
01.2009 - 02.2023
Assistant Store Manager
Billabong / GSM Trading (wood mead factory outlet)
01.2006 - 01.2009
Sales Assistant
Billabong/ GSM Trading (Crest Store)
01.2004 - 01.2005
Drama -
Cosac Academy
Khumbulani High School