Cliniko
Bridget Coetzee
Summary
I am a kind, creative and empathetic person with serious attention to detail and the ambition to improve. My procedure driven method of organizing and working has allowed me to successfully manage and grow a business through times of turbulence (COVID and employee turnover).
I am articulate and have been trained in business writing skills. I enjoy working within prescribed boundaries, but always strive to exceed expectations.
I would describe myself as reliable with excellent attention to detail and a natural desire for continuous improvement. I am also naturally service-oriented and feel that I would excel in a role where engaging with clients and people matters.
Overview
13
13
years of professional experience
Work History
Director and Practice Manager
Beyond Performance Sports Injury Centre
04.2016 - Current
- Boosted staff morale by offering constructive feedback and specific direction.
- Performed all client communication and public relation tasks, including providing directions and feedback for all financial and technical issues.
- Oversaw accounting, budgeting, and financial reporting.
- Provided support to entire staff which helped improve process flow and boosted efficiency.
- Managed a team of employees with various personalities and from different cultures.
- Maintained social media and website, including Cliniko subscriptions and staff training.
- Consulted with healthcare professionals on business decisions.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Administration Assistant
EM Trade
11.2012 - 11.2014
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Recorded expenses and maintained accounting record
Customer Function Manager
EM Trade
11.2012 - 04.2013
- Accomplished multiple tasks within established timeframes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Implemented protocols and procedures to effectively manage planning process.
Project Management Intern
Urban Striker
01.2015 - 05.2015
- Identified project scopes, constraints, risks and deadlines.
- Coordinated internal resources and third-party vendors for execution of projects.
- Worked with senior project managers to assist with day-to-day functions.
Education
Bachelor of Commerce - Marketing
University of Pretoria
Pretoria, South Africa12-2013
Certificate - The Fundamentals of Project Management
Kwelanga Training
Johannesburg, South Africa09-2014
Certificate - Event Management
University of Cape Town
Cape Town, South Africa11-2014
Certificate - Exercise Science
Health And Fitness Professionals Association
Cape Town, South Africa08-2015
Skills
- Policy and procedure development
- Appointment scheduling
- Staff guidance
- Staff management
- Office procedures
- Workflow management
- Practice management
- Managing files and records
- Strategic planning
- Employee issue resolution
- Operations management
- Payroll administration
Software
Sage Pastel Accounting
Excel
Job Specific Attributes
- Detail-oriented
- Motivated by accuracy
- Approaches conflict in a kind and calm manner
- Organized
- Good at problem soling
- Friendly and service-focused
- Responsive
- Empathetic
Interests
Enneagram - Personality Profiling
I am passionate about the Enneagram, which is a simple but powerful tool that helps people understand themselves and others better It describes nine core personality types, each with its own way of thinking, feeling, and reacting In jobs that involve customer support or teamwork, knowing your Enneagram type, and being able to recognize others', can make a big difference It helps you communicate more clearly, handle conflict with more empathy, and build stronger, more supportive relationships with both customers and colleagues
Personal Hobbies
Running
I love the challenge of running because the more effort you put in, the more you improve. I love the idea that it rewards hard work. Additionally, it provides the mental balance required for being a mother and a business owner. Fun fact: I am currently training to run the Sydney Marathon in August 2025!
Baking
Baking is the perfect hobby for me because its both a creative outlet, but its process driven, methodical and requires accuracy and attention to detail. These traits really highlight my character.
Websites
Timeline
Director and Practice Manager
Beyond Performance Sports Injury Centre
04.2016 - Current
Project Management Intern
Urban Striker
01.2015 - 05.2015
Administration Assistant
EM Trade
11.2012 - 11.2014
Customer Function Manager
EM Trade
11.2012 - 04.2013
Bachelor of Commerce - Marketing
University of Pretoria
Certificate - The Fundamentals of Project Management
Kwelanga Training
Certificate - Event Management
University of Cape Town
Certificate - Exercise Science
Health And Fitness Professionals Association
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