Summary
Overview
Work History
Education
Skills
Timeline
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Bridget Chivhenge

Bridget Chivhenge

Account Manager
Cape Town

Summary

Self-motivated sales professional experienced in both technical and non-technical, B2B, Saas, fast-paced team environments. Relationship building and closing expert.

Overview

5
5
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Sales Executive

Strategy Insights
01.2024 - Current
  • Present and promote products to prospective clients.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Qualify prospects to determine their business potential.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Nurture early-phase opportunities for future pipeline potential
  • Establish, develop, and maintain positive business relationships

Business Development Specialist

Kaltura
01.2023 - Current
  • Generated new business and scheduled demos for Account Executives within assigned territory.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Achieved or exceeded company-defined meeting quotas.
  • Prospected enterprise level decision makers.
  • Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.
  • Contributed to team objectives in fast-paced environment.

Business Development Representative

Whistle
01.2022 - Current
  • Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company''s reach within target markets.
  • Prospect potential buyer using call outreach methods such as cold calling and cold emails.
  • Networked among local businesses and community organizations to develop leads and generate business.
  • Promoted the conversion of inbound prospects into customers through product knowledge and product solutions to meet customer needs.

Customer Success Analyst

CloudApper
12.2020 - 01.2022
  • Working closely with channel partners and resellers to develop and introduce our services to the market
  • Acting as a technical resource in addressing customer concerns in a retention-based manner
  • Managing over 40 customer accounts in the African, APAC, and Americas regions and ensuring their satisfaction with the service and willingness to renew their contracts
  • Formulating go-to-market strategies
  • Responsible for onboarding new clients and training those clients and their staff on our system
  • Clearly communicating the benefits of new product features and ensuring customers promptly adopt them
  • Promote memorable customer experiences through personalized emails, cards, and actions.

Education

Bachelor of Accounting -

Zhejiang Gongshang University
09.2015 - 06.2019

National Certificate of Educational Achievement -

Willowmead Secondary School
01.2010 - 12.2014

Skills

  • Customer Relationship Management
  • Upselling
  • Onboarding
  • Relationship Management
  • Sales
  • Sales Development
  • Negotiation
  • Customer Success
  • Account Management
  • Materials Preparation
  • Adaptability
  • Excellent Communication
  • Creative Solution Development

Business development and planning

Lead prospecting

Sales funnel management

Timeline

Sales Executive

Strategy Insights
01.2024 - Current

Business Development Specialist

Kaltura
01.2023 - Current

Business Development Representative

Whistle
01.2022 - Current

Customer Success Analyst

CloudApper
12.2020 - 01.2022

Bachelor of Accounting -

Zhejiang Gongshang University
09.2015 - 06.2019

National Certificate of Educational Achievement -

Willowmead Secondary School
01.2010 - 12.2014

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Bridget ChivhengeAccount Manager