Brian Ronold Theunissen

• Oversaw daily operations on sites, ensuring smooth workflow and time management
• Applied strong leadership and problem-solving skills to maintain team efficiency.
• Improved customer satisfaction with timely response to queries, addressing concerns, and finding solutions.
• Supervised a team of 5 members, maintaining a harmonious working environment conducive to productivity.
• Managed the administration using paperless technology

• Coordinated events and Family days on the estate, providing memorable experiences for attendees.
• Worked closely with management team ensuring professional and welcoming atmosphere.
• Practiced sustainable landscaping.
• Ensured the optimal health and well-being of household by overseeing nutrition, and exercise routines.

• Conduct thorough visual inspections of damaged vehicles to identify the extent of repairs needed
• Performed accurate cost analysis
• Compiled quotations for repairs and panel beating.
• Utilized various insurance platforms to calculate and communicate with Insurance assessors.
• Resolved customer inquiries and provided progress updates

As Quality controller

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Maintained detailed records of all inspections, tests, and audits for easy reference and management review.
• Evaluated quality problems and performed assessments to identify and resolve issues.

As Parts Advisor

• Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Increased store revenue by cross-selling products and upselling
• Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.

As Vehicle Estimator

• Conduct thorough visual inspections of damaged vehicles to identify the extent of repairs needed
• Compiled quotations for repairs and panel beating.
• Utilized various insurance platforms to calculate and communicate with Insurance assessors.
• Resolved customer inquiries and provided progress updates
• Mentored junior estimators in company processes and best practices, increasing the team's overall effectiveness.

• Conduct thorough visual inspections of damaged vehicles
• Analyzed and performed accurate cost analysis.
• Compiled quotations for repairs and panel beating.
• Utilized various insurance platforms to calculate and communicate with Insurance assessors.
• Resolved customer inquiries and provided progress updates
• Ordered parts and maintained accurate records of transactions.
• Reduced procurement costs through strategic sourcing and negotiations.
• Maintained strong relationships with suppliers to secure favorable pricing, and delivery.