BRIAN VUKILE PETER
IT Business Analyst
Cape Town
Summary
Seasoned Business Analyst offering 3+ years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Desktop Support Technician
PetroSA
Cape Town
05.2023 - Current
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Worked with various systems, software, and peripherals, and various types of games.
- Learned and implemented new software testing procedures.
- Application Support and system support and configurations.
Junior Business Analyst
Buffalo City Municipality
East London, South Africa
01.2021 - 04.2023
- Increased collaboration between departments by developing cross-functional data sharing procedures, resulting in more informed decisionmaking.
- Designed custom dashboards for tracking key metrics across various departments, increasing transparency in performance evaluation efforts.
- Collaborated with cross-functional teams to optimize workflows and drive process improvements.
- Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
- Analyzed business processes and recommended solutions to improve them and their systems.
- Constructed process models using W5 tool.
- Communicated with management change management processes.
- Elicited information for the purpose of identifying inefficiencies in their systems and improving to provide value for stakeholders.
Support Technician
Zikhali Technologies
Cape Town, South Africa
02.2017 - 03.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Secured network infrastructure through implementation of updated security protocols, mitigating risk of data breaches or cyberattacks.
Municipal Outreach Coordinator
Independent Electoral Commissioner
Cape Town, South Africa
01.2016 - 12.2016
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
- Coordinated large-scale events that showcased the organization''s mission and services, attracting new supporters and raising awareness about key issues.
- Hosted voter education for communities and facilitated registrations.
Education
National Diploma - Business Analysis - Information Technology
University of Walter Sisulu
MS PROJECT - undefined
Damelin College
ADVANCED PROJECT MANAGEMENT - undefined
Damelin College
INTERNATIONAL CERTIFICATE - Computer Studies
Computer Training Institute: CTI
MATRIC - undefined
Windsor High School
Advanced Diploma in Business Analysis - Information Technology
Rhodes University
Grahamstown, South Africa 04.2001 -
Skills
- Business Administration
- Team Leadership
- Active Listener
- Team Player
- Innovative
- Dependable
- Self-management
- Operations Management
- Time Management
- W5 Modeling Tool
- Strategic thinking
- Consumer centric business operation
Certification
Certificate: Enterprise Design Thinking, IBM, 2020
Tech Tools And Languages
- SQL
- Sisco
- Desktop Experience
- Microsoft Windows
Entrepreneurial Activities
2014 to 2016, Venture into being an entrepreneur providing eHailing services. Being my own boss sharpened my skills in the following areas: Operations Management, Time Management, Relationship Management, Strategic thinking, Innovative problem solving, Consumer centric business operation.
References
Masande Ndyaluvane
Manager at PetroSA and Buffalo City Municipality
0726130918
Kwanele Gqomfa
Manager at Zikhali Technologies
0823864692
Ursula Ncobo
Manager at IEC
0645131374
Timeline
Desktop Support Technician
PetroSA
05.2023 - Current
Junior Business Analyst
Buffalo City Municipality
01.2021 - 04.2023
Support Technician
Zikhali Technologies
02.2017 - 03.2020
Municipal Outreach Coordinator
Independent Electoral Commissioner
01.2016 - 12.2016
Advanced Diploma in Business Analysis - Information Technology
Rhodes University
04.2001 -
MS PROJECT - undefined
Damelin College
ADVANCED PROJECT MANAGEMENT - undefined
Damelin College
INTERNATIONAL CERTIFICATE - Computer Studies
Computer Training Institute: CTI
MATRIC - undefined
Windsor High School
National Diploma - Business Analysis - Information Technology
University of Walter Sisulu