Brian Sithole
Johannesburg
Summary
As a passionate Tech enthusiast, I am constantly driven by the pursuit of excellence, always aiming to surpass my previous achievements. My collaborative spirit makes me an effective team player, yet I particularly excel in individual roles where I can take full ownership of my responsibilities, ensuring the highest standards of accountability in my work.
Overview
6
6
years of professional experience
Work History
IT Systems Engineer T1
B-Logic MSP
06.2023 - Current
- Providing Remote, Onsite and Field services Support to a multitude of B-Logic clients, dealing with different IT environments for different industries and complex issues.
- Resolving assigned tickets with 0,3% SLA breach.
- Handling Tier 1 and 2 requests.
- Requests ranging P3 to P1 incidents.
- Documentation (SOP, manuals and Guides).
- Collaborating with 3rd party Vendors, service providers, internal Stakeholders and clients to establish a good working relationship.
- Co-ordinating and assisting with new client onboarding projects and client requests.
- Co-ordinating a Microsoft Tenant Migration to consolidate Group companies multiple tenants into one Microsoft tenant.
- Performing Site Inspections for new client onboarding to gather network infrastructure layout and equipment information.
- Performing site readiness tasks for new clients.
Desktop & Systems Support Engineer
IGNITE FITNESS
06.2022 - 05.2023
- 1st and 2nd line Support to all clubs in the Gauteng and Port Elizabeth region.
- Ensuring Internet and Network connectivity during operational hours with minimal downtime.
- Ubiquity Unifi Network Administration (USG, Dream Machine, switch, AP, cloud key).
- CCTV installations and troubleshooting.
- PABX maintenance and troubleshooting.
- Maintenance of Club Sound system and DMX lights.
- Club IT Assets Management.
- IT Hardware troubleshooting, diagnosing and repairing.
- Printer maintenance and troubleshooting user issues.
- Network installation and AS-Built Documentation process.
IT Support Technician
COMPUTERS 911
11.2020 - 01.2022
- First Line Remote, Telephonic and on-site Support, assisting SLA Clients with day to day issues logged on the ticket system (spiceworks), this includes but not limited to: Office 365 and user account Management.
- PC Hardware and software installation/update and troubleshooting issues.
- Ubiquity Unifi Network Administration (USG, Dream Machine, switch, AP, cloud key).
- Network installation and maintenance.
- PABX installation and maintenance.
- Configuring routers, switches and AP's.
- Printer Setup, basic configurations and troubleshooting user printing issues.
- Asset Management.
- CCTV installation/troubleshooting.
- Site Visits and inspection.
IT Tech Support Facilitator
CTU Training Solutions
02.2020 - 10.2020
- Delivering contact Instructor-Led Teaching, and Virtual Instructor Led-Teaching via Microsoft Teams.
- Courses Delivered: IT Technical support, CompTIA IT Fundamentals.
junior IT Technician
CTU Training Solutions
05.2019 - 11.2019
- First Line support assisting senior Technician support and maintain the Company's IT systems including desktop provision, network infrastructure, and associated software and business applications.
- Monitoring IT assets.
- Assisting students and staff members with password resets, network connectivity, and hardware issues. installing Windows client and server operating systems and various application software's.
Education
Microsoft 365 Certified: Fundamentals - Microsoft 365 Certified: Fundamentals
Microsoft
01-2025
IT Systems Support -
CTU Training Solutions
01.2019
MCSA Windows Server 2016 - MCSA Windows Server 2016
CTU Trainings Solutions
South Africa01-2019
FETC Marketing - undefined
Damelin college
01.2017
Skills
- Good communication skills and the ability to explain technical information to end users
- Windows & MacOS
- Datto RMM, IT Glue, Connectwise
- ADDS and other Active directory services
- Microsoft Office 365, Azure and Exchange
- Virtualization (Hyper-V, VMware)
- Firewall (Sophos, Kerio Control, Untangle)
- CCTV (Hikvision, Dahua IP and coax Camera)
- Ubiquity Unifi Network Administration (USG, Dream Machine, switch, AP, cloud key)
- Network Infrastructure Installation (cable layout and routing, Access points, Data points, Cameras and access control placement Server cabinets built for functionality)
- Telephony, locally hosted (Yeastar) Cloud (Euphoria, Activate Telecoms)
LANGUAGE
Xitsonga
Bilingual or Proficient (C2)
English
Advanced (C1)
isiZulu
Upper intermediate (B2)
Timeline
IT Systems Engineer T1
B-Logic MSP
06.2023 - Current
Desktop & Systems Support Engineer
IGNITE FITNESS
06.2022 - 05.2023
IT Support Technician
COMPUTERS 911
11.2020 - 01.2022
IT Tech Support Facilitator
CTU Training Solutions
02.2020 - 10.2020
junior IT Technician
CTU Training Solutions
05.2019 - 11.2019
FETC Marketing - undefined
Damelin college
Microsoft 365 Certified: Fundamentals - Microsoft 365 Certified: Fundamentals
Microsoft
IT Systems Support -
CTU Training Solutions
MCSA Windows Server 2016 - MCSA Windows Server 2016
CTU Trainings Solutions
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