BRIAN OBAKHA
NAIROBI
Summary
Results-driven Corporate Trainer delivering impactful programs to boost performance and foster continuous learning. Skilled communicator with a talent for motivating teams and driving success.
Overview
7
7
years of professional experience
Work History
L&D TRAINER
CALL CENTER INTERNATIONAL KENYA
11.2024 - Current
- Develop and deliver engaging training programs tailored to employees' needs.
- Conduct workshops, seminars, and hands-on training sessions.
- Assess training effectiveness and adjust content accordingly.
- Monitor employee progress and provide feedback for improvement.
- Create training materials, manuals, and online learning resources.
- Stay updated on industry trends to enhance training programs.
TEAM LEAD
CALL CENTER INTERNATIONAL KENYA
10.2022 - 09.2024
- Managed, directed, and controlled team members to ensure KPI targets are met.
- Making performance assessments for each member.
- Ensuring call quality is high.
- Developing employee skills and fostering a positive working environment.
CALL CENTER AGENT
CALL CENTER INTERNATIONAL KENYA
07.2021 - 10.2022
- Answered calls, responded to inquiries from customers.
- Provided information about products.
- Offered friendly, courteous, and knowledgeable assistance in resolving problems or questions.
- Identified and escalated issues to supervisors.
BANK TELLER
KENYA WOMEN MICROFINANCE BANK
02.2019 - 12.2020
- Helped customers with bank deposits, withdrawals, transfers, and other routine financial transactions.
- Keeping accurate records of transactions and ensuring cash drawer is balanced.
- Suggesting banking products and services to customers and answering their account inquiries.
Education
DEGREE - FINANCE
COOPERATIVE UNIVERSITY OF KENYA
CERTIFICATE - ICDL
INSTITUTE OF ADVANCE TECHNOLOGY
KCSE - undefined
FRIENDS SCHOOL KIVAYWA BOYS
KCPE - undefined
BUSARA PRIMARY SCHOOL
Skills
- Communication
- Decisiveness
- Respect
- Honesty
- Organized
Websites
Personal Information
Title: LEARNING AND DEVELOPMENT SPECIALIST
Hobbies and Interests
- Literature
- Art
- Travel
Timeline
L&D TRAINER
CALL CENTER INTERNATIONAL KENYA
11.2024 - Current
TEAM LEAD
CALL CENTER INTERNATIONAL KENYA
10.2022 - 09.2024
CALL CENTER AGENT
CALL CENTER INTERNATIONAL KENYA
07.2021 - 10.2022
BANK TELLER
KENYA WOMEN MICROFINANCE BANK
02.2019 - 12.2020
DEGREE - FINANCE
COOPERATIVE UNIVERSITY OF KENYA
CERTIFICATE - ICDL
INSTITUTE OF ADVANCE TECHNOLOGY
KCSE - undefined
FRIENDS SCHOOL KIVAYWA BOYS
KCPE - undefined
BUSARA PRIMARY SCHOOL