Brian Msomi

Assisting teams with clients complaints and compliant assessments and monthly registers with hours adherence and overtime .

Managed approximately 200 incoming calls, emails a per day from customers.'

• Managed conflict resolution among team members, fostering positive and collaborative work environment.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

• Have gained comprehensive experience across various departments, including Business Banking, Online Banking, Credit, Online Banking Enterprise, Commercial Credit Card, and Business Investment. The roles have spanned both branch and contact center environments, providing with well-rounded understanding of banking operations.
• Currently, serve as Second-in-Command (2IC) of team of multi-skilled bankers at Commercial Desk. In this role,
• I have practiced and improved my abilities and skills over time, including my leadership and analytical skills, ensuring efficient and effective service delivery.
• Additionally, I am enrolled in Khula Team Leader Program, which is further enhancing my leadership capabilities.

• Business Banking, Online Banking, Credit, Online Banking Enterprise, Commercial Credit Card, and Business Investment