Brian Msomi
Business Banker
Johannesburg
Summary
I'm a Commercial business banker with background in Branch banking, business sales and service, Investment and commercial credit card and online banking. I'm also Team leader assistance at Commercial business banking. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Team Leader Assistance at Commercial Business Banking
First National Bank
Johhanesburg
01.2023 - Current
Assisting teams with clients complaints and compliant assessments and monthly registers with hours adherence and overtime .
Managed approximately 200 incoming calls, emails a per day from customers.'
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Multiskilled Commercial Business Banker
First National Bank
Johannesburg
10.2008 - Current
- Have gained comprehensive experience across various departments, including Business Banking, Online Banking, Credit, Online Banking Enterprise, Commercial Credit Card, and Business Investment. The roles have spanned both branch and contact center environments, providing with well-rounded understanding of banking operations.
- Currently, serve as Second-in-Command (2IC) of team of multi-skilled bankers at Commercial Desk. In this role,
- I have practiced and improved my abilities and skills over time, including my leadership and analytical skills, ensuring efficient and effective service delivery.
- Additionally, I am enrolled in Khula Team Leader Program, which is further enhancing my leadership capabilities.
Commercial Business Banker
FNB
Johannesburg
09.2013 - Current
- Business Banking, Online Banking, Credit, Online Banking Enterprise, Commercial Credit Card, and Business Investment
Education
High School Diploma -
Damelin
Johannesburg 02.2007 - 02.2008
Skills
Commercial Lending
Teamwork and Collaboration
Computer Skills
Customer Service
Microsoft Office
Problem-Solving
Time Management
Team Leadership
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent Communication
Team Collaboration
Organizational Skills
Certification
NQF5 in Banking and insurance in advise High School certificate
Driverlicense
Code 8
Personal Information
- Date of Birth: 11/16/84
- Nationality: African
Languages
English
Advanced (C1)
Zulu
Advanced (C1)
Sotho
Advanced (C1)
Xhosa
Advanced (C1)
Awards
Multiskilling Certificate of Excellence
References
- Mr. Dumisani Nkosi, Teamleader, ZNkobi@fnb.co.za, 0834292781
- Mrs. Erda Coertzen, Teamleader, 0720389595
- Miss Elizabeth Munyai, Teamleader, 0726342149
- Mr. Victor Mafane, Coordinator- FNB Malvern, 0116157790
Accomplishments
I have received an award for Multi skilled best banker for 2023
Interests
Reading self motivations books
Timeline
Team Leader Assistance at Commercial Business Banking
First National Bank
01.2023 - Current
Commercial Business Banker
FNB
09.2013 - Current
Multiskilled Commercial Business Banker
First National Bank
10.2008 - Current
High School Diploma -
Damelin
02.2007 - 02.2008