Brian Mckenzie
Customer Service Representative
Durban
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Luvuyo Marcus Nxasana ( CCI )
Durban
01.2022 - Current
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change
Sales Representative
Shona Ramsey ( Royalty Consulting )
Durban
06.2020 - 11.2021
- And eventually became a part time counselor during college
- Supervised children from 8 to 12 years old, with daily duties including:
- Supervising and interacting with children
- Maintaining physical fitness equipment
- Communicated with parents and guardians daily
- Served breakfast, lunch, and snacks to children
- Provided first aid to children as needed for minor incidents
- Taught teamwork and conflict resolution.
- Developed and delivered engaging sales presentations to convey product benefits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
Waitron
Jenine Shippen ( Cafe Gannet )
Mossel Bay
01.2017 - 02.2020
- For the Dallas School District for students in 2nd, 3rd, and 4th grade
- Responsible for engaging with students, classroom management, and following full‑time teachers lesson plans
- Supervised students while interacting with them in a friendly yet firm manner
- Classroom management, lesson planning, and examination procedures based on State of Texas educational guidelines
- Challenged students to exceed their educational goals through positive interaction and motivation
- Worked at 15 different elementary schools in multiple cities throughout the Dallas / Ft Worth metro area
- Extended substitute teaching duties up to five months
- District attendance standards each year of service.
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help
Education
N\A - Electrical Engineering
Africa Skill Private Collage
133 Mitchell St, Bodorp, George, 6530 01.2017 - 11.2021
Bachelors Degree - Science Education
Zakhe Secondary School
Durban, Kwamashu Section H 01.2014 - 12.2016
Timeline
Customer Service Representative
Luvuyo Marcus Nxasana ( CCI )
01.2022 - Current
Sales Representative
Shona Ramsey ( Royalty Consulting )
06.2020 - 11.2021
Waitron
Jenine Shippen ( Cafe Gannet )
01.2017 - 02.2020
N\A - Electrical Engineering
Africa Skill Private Collage
01.2017 - 11.2021
Bachelors Degree - Science Education
Zakhe Secondary School
01.2014 - 12.2016
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