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Brian Mayengehama
Hospitality
Capetown
Summary
PLACE OF BIRTH MALE ZIMBABWEAN SINGLE Highly personable Restaurant Supervisor, Captain, Barista, Cocktail Bartender with over 6years of experience in the hospitality industry.I'm self-driven, hardworking, and reliable. I have a good track record of maximizing guest satisfaction and profitability whilst maintaining high standards, I also represent a positive vibe and fashionable image of the business. WAITER - SUPERVISOR - BARTENDER PROFILE
Overview
14
14
years of professional experience
5
5
years of post-secondary education
21
21
Certifications
1
1
Language
Work History
Assistant Manager
Botanicum At Morgenster
Capetown
01.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security to protect employees, customers and property.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Supervisor / Waiter
Morgenster
Capetown
08.2016 - 12.2019
- I was responsible for making sure the guest is welcomed professionally as they enter the restaurant and making sure their allocated table is ready, presenting the food and beverage menu, explaining the daily specials, and providing them with recommendations, making sure their needs are met
- Make sure the staff is well trained and well groomed, also making sure the opening and closing duties are followed at all times
- I was in charge of the inventory in the restaurant and also at the appointed storeroom, making sure everything needed on a daily bases is available
- I was responsible for making sure the sequence of service is followed at all times, at the same time providing guests with a wow experience
- I was responsible for the daily cash up of every shift, making sure it balances and the cash float as well
- I was also responsible for preparing the roaster for the staff, also I was in charge of ordering the food and beverage items needed for the day to day running of the operation
- My duties are to present the food and beverage menu to the guests, explain the daily specials, ask about any allergies, recommend according to guest preference, and make sure every guest's needs are met and exceeded their expectations
- I am responsible for making sure the food and drinks pairing is correct, also making sure the right setup for every course is set accordingly, as well as making sure the right glassware is provided with the right beverage
- GSPublisherVersion 0.85.100.100
- My duties were to present the food and beverage menu to the guests, explain the daily specials, ask about any allergies, recommend according to guest preference, and make sure every guest's needs are met and exceeded their expectations
- I was responsible also for making hot and cold drinks according to guests' preferences.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Worked with management team to implement proper division of responsibilities.
- Evaluated employee performance and coached and trained to improve weak areas.
- Interviewed, hired and trained new employees for production positions.
Bartender
Oppie Dorp
02.2015 - 08.2016
Waiter
Makaron Restaurant
10.2014 - 01.2015
- My duties were to present the food and beverage menu to the guests, explain the daily specials, ask about any allergies, recommend according to guest preference, and make sure every guest's needs are met and exceeded their expectations
- I was responsible for making sure the food and drinks pairing is correct, also making sure the right setup for every course is set accordingly, as well as making sure the right glassware is provided with the right beverage.
Bartender / Barista
Delaire Graff Estate
Capetown
05.2010 - 09.2014
- My duties were to present the food and beverage menu to the guests, explain the daily specials, ask about any allergies, recommend according to guest preference, and make sure every guest's needs are met and exceeded their expectations
- I was responsible also for making hot and cold drinks according to guests' preferences.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Served high customer volumes during special events, nights and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Set up glassware, liquor and other necessary supplies for special events.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
High School - O Level
Seke 4 High
Seke Chitungwiza 01.2001 - 12.2005
Skills
Employee performance evaluations
undefinedCertification
ENGLISH
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Botanicum At Morgenster
01.2020 - Current
Supervisor / Waiter
Morgenster
08.2016 - 12.2019
Bartender
Oppie Dorp
02.2015 - 08.2016
Waiter
Makaron Restaurant
10.2014 - 01.2015
Bartender / Barista
Delaire Graff Estate
05.2010 - 09.2014
High School - O Level
Seke 4 High
01.2001 - 12.2005
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