BRIAN BUZANGU
IT Coordinator
Johannesburg
Summary
Proactive and detail-oriented IT Coordinator with one year of hands-on experience in configuring no-code digital applications, delivering technical support, and driving internal process improvement within a regulated healthcare environment. Proven track record in deploying AI-powered onboarding systems using Glide for multiple SAHPRA Section 21-certified collection points nationwide. Adept in technical documentation, training facilitation, and compliance-driven system implementation. Skilled in Agile methodologies, having co-led the adoption of JIRA and Kanban boards to streamline development cycles and IT operations. Demonstrated capability in establishing IT help desk systems, contributing to policy development, and leveraging AI tools such as ChatGPT, Gemini, and DeepSeek for prompt engineering and workflow enhancement. Strong collaborator with cross-functional teams, combining technical expertise with a commitment to delivering scalable, user-friendly solutions.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
IT Coordinator
Synergy Wellness & Natural Medicines (Pty) Ltd
05.2024 - Current
- Company Overview: Synergy Wellness & Natural Medicines operates as a comprehensive network facilitating access to medical cannabis within the South African regulatory framework established by SAHPRA
- We bridge the gap between patients seeking treatment, medical practitioners prescribing cannabis, and vendors providing compliant access points
- Configured and deployed custom, no-code patient onboarding applications for SAHPRA Section 21-certified medical cannabis collection and pick-up points across South Africa using Glide (AI-powered app development platform)
- Authored comprehensive training documentation for client stores, focusing on: Navigation of the custom onboarding application, Compliance with SAHPRA Section 21 legislation Delivered in-person training sessions to store managers and staff to ensure regulatory compliance and operational efficiency
- Provided nationwide technical support to over 200 SAHPRA-approved collection points, resolving user issues and ensuring optimal app functionality
- Established the company's first internal IT support help desk using Odoo, enabling structured ticketing and faster resolution of tech-related queries
- Assisted the IT Manager in formulating internal IT policies to standardize procedures and enhance information security
- Collaborated with the Sales Manager in developing company sales policies, aligning with operational goals and compliance requirements
- Gained hands-on experience with leading AI platforms including ChatGPT, Google Gemini (AI Studio), and DeepSeek, enhancing prompt engineering capabilities to support automation and workflow efficiency
- Authored the official Software Manual - Version 1, detailing all IT systems, platforms, and procedures used within the organization
- Partnered with the IT Manager to implement an Agile software development approach, using: JIRA for sprint planning and progress tracking, Kanban board for task visualization and team collaboration, Two-week sprint cycles for iterative development and continuous delivery
- Provided direct support to patients using the onboarding platform, ensuring smooth digital experiences and resolving any access or usability issues
- Developed strong proficiency in Google Workspace tools, including Gmail, Drive, Docs, Sheets, Meet, and Calendar, to enhance team collaboration and productivity
- Synergy Wellness & Natural Medicines operates as a comprehensive network facilitating access to medical cannabis within the South African regulatory framework established by SAHPRA
- We bridge the gap between patients seeking treatment, medical practitioners prescribing cannabis, and vendors providing compliant access points
Education
Advanced Diploma - Business Information Technology
University of Johannesburg
01.2023 - 01.2024
Diploma - Information Technology
Damelin
01.2018 - 01.2021
Skills
No-Code App Development
Help Desk & Ticketing Systems
Agile Project Management
undefinedIt Support Systems
Remote and on-site support for 200+ nationwide locations, Collaboration on internal IT governance and SOPs, In-person training delivery, user onboarding, compliance education
Technical Skills
Glide (App configuration and deployment), Odoo (Help desk setup and support workflows), JIRA (Sprint planning, Kanban board management), Agile methodology (2-week sprints, iterative delivery), Software manuals, Compliance-based training documentation (SAHPRA Section 21), ChatGPT, Google Gemini (AI Studio), DeepSeek, Google Workspace (Docs, Sheets, Drive, Meet, Calendar)
Additional Information
Code 8 drivers license
Timeline
IT Coordinator
Synergy Wellness & Natural Medicines (Pty) Ltd
05.2024 - Current
Advanced Diploma - Business Information Technology
University of Johannesburg
01.2023 - 01.2024
Diploma - Information Technology
Damelin
01.2018 - 01.2021
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