Brian Amboye
Enterprise Sales Manager
Summary
Insightful Information Technology Manager with over 10 years of IT experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
10
10
years of professional experience
17
17
years of post-secondary education
5
5
Certifications
Work History
Enterprise Solutions Manager
Safaricom PLC
Nairobi
12.2017 - Current
- Implemented rate negotiations and volume plans.
- Utilized CRM to monitor sales results.
- Provided feedback and insight to sales operations regarding territory alignment and quotas.
- Utilized Salesforce data to create targeted marketing plans to drive results.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support and network operations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
Regional Enterprise Technical Support Lead - Coast
Safaricom PLC
Mombasa
09.2015 - 11.2017
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Engineer - Enterprise Support
Safaricom PLC
Nairobi
05.2013 - 08.2015
- Captured technical schematics for use in project planning and execution.
- Illustrated potential obstacles when conducting site assessments for planned projects.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Developed planning criteria for integrating and enabling new technologies.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Resolved architecture, design or verification problems by applying sound ASIC engineering practices.
- Performed preventative maintenance to keep tools and equipment functional.
- Routed and integrated technical and electrical components for projects.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Coordinated sampling and analysis tasks to verify quality of finished products.
- Participated in formal internal design reviews of proposed products and components.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
Education
No Degree - Cyber Security Cohort
Safaricom Digital Academy
Kenya 04.2001 -
Bachelor's in Business And Information Technology - Information Technology
Strathmore University
Nairobi 05.2009 - 06.2013
Kenya Certificate Secondary Education - Secondary Education
The Highway Secondary School
Nairobi 01.2004 - 11.2008
Kenya Certificate Primary Education - Primary School Education
Buruburu 1 Primary School
Nairobi 01.1996 - 11.2003
Skills
Problem-Solving
Written Communication
Security planning
Infrastructure and architecture development
Requirements analysis
Enterprise Digitization
Technology Advisor
Network Security
Technology Consultancy
AWS Solution Architect
Certification
AWS Solutions Architect Associate Training
Timeline
AWS Solutions Architect Associate Training
10-2022
CompTIA Security+
07-2022
Enterprise Solutions Manager
Safaricom PLC
12.2017 - Current
Certified Wireless Network Administrator
08-2017
Cisco Certified Network Associate
02-2016
Regional Enterprise Technical Support Lead - Coast
Safaricom PLC
09.2015 - 11.2017
ITIL Foundations
10-2014
Engineer - Enterprise Support
Safaricom PLC
05.2013 - 08.2015
Bachelor's in Business And Information Technology - Information Technology
Strathmore University
05.2009 - 06.2013
Kenya Certificate Secondary Education - Secondary Education
The Highway Secondary School
01.2004 - 11.2008
No Degree - Cyber Security Cohort
Safaricom Digital Academy
04.2001 -
Kenya Certificate Primary Education - Primary School Education
Buruburu 1 Primary School
01.1996 - 11.2003