Driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
23
23
years of professional experience
Work History
Head of Sales | Business Partners
Vox Telecommunications (Pty) Ltd
12.2015 - Current
Analyzed market trends to identify new opportunities for business expansion and growth.
Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize sales process.
Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Regional Sales Manager
Vox Telecommunications
01.2010 - 12.2015
Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
Managed a diverse portfolio of accounts across multiple industries to ensure consistent revenue generation within the region''s jurisdiction.
Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
Business Unit Head
Orion Telecom
05.2008 - 12.2009
Leveraged data-driven insights to make informed decisions about resource allocation and strategic priorities for the business unit.
Mentored team members for professional growth, fostering a positive work environment that encouraged collaboration and innovation.
Collaborated closely with senior executives on corporate strategy development, aligning business unit objectives with overall company vision and mission.
Championed open communication among team members, fostering a collaborative atmosphere conducive to problem-solving and creative thinking.
Established clear performance metrics for team members that aligned with overarching company goals.
Key Account Manager
Orion Telecom
03.2007 - 04.2008
Expanded key account base by identifying and cultivating new business opportunities.
Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
Cultivated an extensive network of industry contacts that facilitated access to valuable resources and insights into emerging trends relevant to key account management activities.
Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
Strengthened client relationships through regular communication and effective problemsolving.
Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
National Sales Manager
African Call Centre Solutions
06.2005 - 01.2007
Conducted thorough competitor analysis to identify potential threats and opportunities in the marketplace.
Coordinated cross-functional teams for product launches, ensuring timely delivery and market penetration.
Increased sales revenue by implementing innovative marketing strategies and effective sales team management.
Implemented data-driven decision-making processes for optimizing sales performance and targeting new opportunities.
Mentored junior sales professionals, fostering a supportive environment that cultivated talent development and career growth.
Established strong partnerships with channel partners for seamless distribution of products across various regions.
Oversaw annual budget planning for the national sales department, ensuring alignment with corporate objectives and resource allocation optimization.
Led contract negotiations with clients, securing favorable terms that contributed to overall company profitability.
Expanded market share by identifying untapped markets and devising tailored strategies to target them effectively.
Sales Operations Manager
Ontel PLC
10.2003 - 03.2005
Coordinated trade show participation effectively, securing valuable leads while staying within budget constraints.
Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
Established robust sales forecasts using historical data analysis, allowing for better resource allocation decisions.
Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
Reduced operational costs through the identification and elimination of inefficient processes and practices.
Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
ICT Consultant
Three Valleys Water
03.2003 - 09.2003
Used critical thinking to break down problems, evaluate solutions and make decisions.
Learned and adapted quickly to new technology and software applications.
Gained strong leadership skills by managing projects from start to finish.
Developed strong communication and organizational skills through working on group projects.
Cultivated interpersonal skills by building positive relationships with others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Developed strong organizational and communication skills through coursework and volunteer activities.
IT Manager
VVM Attorneys
03.2001 - 03.2003
Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Oversaw IT department operations and training.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Education
MBA - Business Administration And Management
Wits Business School
Johannesburg, South Africa
04.2001 -
Post Graduate Diploma in Business Administration - Business And Managerial Economics
Wits Business School
Johannesburg, South Africa
04.2001 -
Management Advancement Programme - Business And Managerial Economics
Wits Business School
Johannesburg, South Africa
04.2001 -
Microsoft Certified Systems Engineer (Windows 2k) - Technology Education
CCS Training College
Cape Town, South Africa
04.2001 -
A+ & N+ - Technology Education
CCS Training College
Cape Town, South Africa
04.2001 -
Skills
CRM proficiency
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Timeline
Head of Sales | Business Partners
Vox Telecommunications (Pty) Ltd
12.2015 - Current
Regional Sales Manager
Vox Telecommunications
01.2010 - 12.2015
Business Unit Head
Orion Telecom
05.2008 - 12.2009
Key Account Manager
Orion Telecom
03.2007 - 04.2008
National Sales Manager
African Call Centre Solutions
06.2005 - 01.2007
Sales Operations Manager
Ontel PLC
10.2003 - 03.2005
ICT Consultant
Three Valleys Water
03.2003 - 09.2003
MBA - Business Administration And Management
Wits Business School
04.2001 -
Post Graduate Diploma in Business Administration - Business And Managerial Economics
Wits Business School
04.2001 -
Management Advancement Programme - Business And Managerial Economics
Wits Business School
04.2001 -
Microsoft Certified Systems Engineer (Windows 2k) - Technology Education
CCS Training College
04.2001 -
A+ & N+ - Technology Education
CCS Training College
04.2001 -
IT Manager
VVM Attorneys
03.2001 - 03.2003
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