Brenton Lee
Building Claim Specialist
Johannesburg
Summary
Started my career directly after high school and have progressed through various roles that have contributed to my personal and professional development. Over time, I have gained strong experience within the insurance industry, building strong capabilities in claims handling, client service, and operational support within a fast-paced environment.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Building Claim Specialist
Customer Loyalty Consultants
06.2025 - Current
- Manage end-to-end building claims across multiple schemes, ensuring SLA compliance and policy adherence.
- Coordinate service providers for inspections and repairs, ensuring timely completion and quality workmanship.
- Validate reports, quotations, and supporting documents for accuracy and claim compliance.
- Work across multiple systems, ensuring accurate data capture and scheme compliance.
- Liaise with brokers, clients, and stakeholders, providing regular updates and feedback.
- Monitor repair progress and ensure quality standards prior to claim closure.
- Process invoice follow-ups, cost validations, and claims preparation for financial settlement.
- Handle escalations and complaints professionally to ensure resolution and client satisfaction.
- Provide support on plumbing-related claims and coordination where required.
Claims Non-Motor
MiWay, Kosmosdal
02.2024 - 06.2025
- Capturing, validating, and finalizing Non-Motor claims on MIA and TIA systems
- Discussing authorization and rejections with clients on Non- Motor claims
- Drafting and sending relevant letters to clients, i.e., settlement and rejection letters, policy exclusions and policy wordings.
- Assessing Damage Reports and relating to policy wording to validate cover.
- Processing supplier invoice payments via IPA
- Additional claims Non- Motor administration related tasks i.e., salvage, arranging assessment with SP, arranging reasonable accommodation when clients are left destitute due to CAT claim.
Claims Motor Advisor
Miway, Centurion
06.2023 - 02.2024
- Capturing, validating, and finalizing claims on MIA and TIA systems
- Discussing authorization and rejections with clients on claims
- Drafting and sending relevant letters to clients, i.e., settlement and rejection letters
- Managing TAT on claims
- Managing client complaints and expectations
- Processing supplier invoice payments via IPA
- Additional claims administration related tasks i.e., salvage, towing and car hire
- Time management – turnaround time on claim, CIC availability, user case, emails, IPA’s, and payments, reaching required targets
- Dealing with difficult, traumatized, and irate clients
Financial Advisor
Old Mutual
01.2021 - 11.2022
- People skills, reading subtle signs people give you unconsciously.
- Sales skills, cold calling and outbound calls to reluctant clients.
- Managing life insurance policies, disability policies as well as funeral cover.
- Managing Investment funds, education plans and Unit Trusts.
- Contact: SiddharthaSen-0797725080
Part-Time Sound and Lighting Technician
Leisure Tech Lighting
01.2017 - 01.2020
- Contact: TonyEsilva-0828989899
Internet Solutions Technician
Sky-Fi Internet Solutions
08.2016 - 01.2017
- Contact: BrandonVandenHeever-0725589697
Bespoke Salesman
The Executive
01.2016 - 07.2016
- The Executivevisa Bespokegentlemens' outfitters Contact: TheExecutive-0116164220
Education
BCOM - Banking and Investment Management
Milpark
Johannesburg01-2028
NQF5 - Banking and Investment Management
Milpark
Johannesburg01-2024
Higher Education Certificate - Finance
Ivan On Tech Academy
01-2021
Matric Graduate -
Jeppe High School For Boys
Good Hope St &, Roberts Ave, Kensington 01-2015
Skills
Consistent Work Ethic and Fast Learning
Team Building, Energetic Team Player
SLA monitoring, workflow prioritization, and task escalation management
Claims validation, documentation control, and policy compliance
Risk assessment
Service provider coordination and claims lifecycle oversight
Broker, client, and stakeholder communication and relationship management
Invoice cost validation, and claims financial preparation,
Complaint handling, escalation resolution, and customer service delivery under pressure
Links
- JavaScript coding
Timeline
Building Claim Specialist
Customer Loyalty Consultants
06.2025 - Current
Claims Non-Motor
MiWay, Kosmosdal
02.2024 - 06.2025
Claims Motor Advisor
Miway, Centurion
06.2023 - 02.2024
Financial Advisor
Old Mutual
01.2021 - 11.2022
Part-Time Sound and Lighting Technician
Leisure Tech Lighting
01.2017 - 01.2020
Internet Solutions Technician
Sky-Fi Internet Solutions
08.2016 - 01.2017
Bespoke Salesman
The Executive
01.2016 - 07.2016
Higher Education Certificate - Finance
Ivan On Tech Academy
BCOM - Banking and Investment Management
Milpark
NQF5 - Banking and Investment Management
Milpark
Matric Graduate -
Jeppe High School For Boys