Brendon Mitchell
Truck Operator
George
Summary
Skilled Tow Truck Operator and Truck Driver with a proven track record at CMS Towing and Relax Beds & Foam, excelling in vehicle recovery and customer service. Demonstrated expertise in winch operation and maintaining high levels of client satisfaction, contributing to significant company growth. Known for exceptional teamwork and efficient route navigation, ensuring safe and timely deliveries.
Hardworking Transportation professional with superior record of towing cars, vans, and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Tow Truck Operator
CMS Towing
GEORGE
08.2024 - Current
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Answered roadside assistance calls for tows and other vehicle support.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Supported company growth by participating in community events and marketing efforts, showcasing the professionalism of provided services.
- Streamlined communication between team members by utilizing mobile technology to relay critical information quickly and accurately.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Assisted in inventory management, tracking equipment usage and supplies needed for daily operations in the tow yard facility.
- Contributed to increased revenue by upselling additional services when appropriate, such as storage or repair options for clients'' vehicles.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Boosted team performance by moving materials with forklifts, cranes, and other equipment.
- Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
- Completed routine maintenance on truck to keep in working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Truck Driver
Relax Beds & Foam
GEORGE
02.2020 - 07.2024
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Dropped and hooked trailers and changed configuration of equipment.
- Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
Education
High School Diploma -
Rainbow Study Center
Margate, South Africa 01.2018 - 12.2018
Skills
Winch operation
Vehicle inspection
Flatbed truck expertise
Vehicle recovery
Flatbed experience
Accident scene management
Roadside assistance
Accident clearing
Loading and unloading
Timeline
Tow Truck Operator
CMS Towing
08.2024 - Current
Truck Driver
Relax Beds & Foam
02.2020 - 07.2024
High School Diploma -
Rainbow Study Center
01.2018 - 12.2018
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