Brendon Koeberg
Custormer Relationship Manager
Johannesburg
Summary
Dynamic Customer Relationship Manager with a proven track record at LexisNexis, enhancing customer satisfaction and retention through strategic support initiatives. Skilled in CRM software and inter-department collaboration, I fostered long-term client relationships and streamlined processes, driving revenue growth and ensuring alignment with sales targets.
Overview
16
16
years of professional experience
Work History
Customer Relationship Manager
LEXISNEXIS, Dispute & Resolution
06.2016 - Current
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
- Liaised between customers and organization with particular focus on working with sales department.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Streamlined communication between departments for better understanding of customer needs and quicker problem resolution.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Photographer & Videographer
BK PHOTOGRAPHY
01.2010 - Current
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Offered image proofs to help clients choose best photos from shoot.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Cultivated diverse portfolio that showcased versatility across various photography genres, attracting broader client base.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation.
- Captured footage for variety of projects successfully, from corporate events to weddings.
- Streamlined workflow for faster project turnaround times by implementing efficient organizational systems.
- Liaised with directors and producers to achieve desired look and feel of scenes and subjects.
Education
Motor Mechanics
MH JOOSUB
Lenasia, South AfricaSkills
Customer relations
Proficient in Adobe Premier Pro
Teamwork and collaboration
Time management
Professionalism
Inter-department collaboration
CRM software proficiency
Timeline
Customer Relationship Manager
LEXISNEXIS, Dispute & Resolution
06.2016 - Current
Photographer & Videographer
BK PHOTOGRAPHY
01.2010 - Current
Motor Mechanics
MH JOOSUB
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