Brendon Govender
Telecommunication Network Operational Specialist
Centurion,Gauteng
Summary
Experienced Operational Specialist with over 24 years of experience in the telecommunication industry, with an excellent reputation for resolving problems and improving customer satisfaction.
Overview
34
34
Certifications
4
4
years of post-secondary education
27
27
years of professional experience
Work History
Operational Specialist Broadband
Openserve
Pretoria, Gauteng
03.2017 - Current
- Created reporting tools to facilitate network reliability and availability aimed at managing KPI targets week on week
- New technology integration and organisational operational readiness done for Ethernet, Broadband and Satellite technologies
- Network Operations alarm platform enhancement to ensure alarm to ticket automation, including multiple alarm platforms are integrated for Broadband systems
- Project Management: Broadband Network Capacity Management, to prevent Network congestion over OpenServe Network (OSNET) in all transport disciplines.
- Tracked and analysed performance reports to determine needed improvements, established changes to operation to achieve efficient working methods, Continuous improvement focused.
- Assisted three departments with change by communicating new improvement plans and expectations.
- Generated reports of findings to help management with making key decisions.
- Created and implemented operational level strategies for improving efficiency and accuracy.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Developed several effective improvement plans.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Motivated and trained employees to maximize team productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Made recommendations regarding information technology infrastructure overhauls.
- Monitored Core technology infrastructure to provide technical expertise
- Core Transport network traffic capacity forecasting
Operational Specialist Non-Voice
Telkom SA
Pretoria, Gauteng
03.2006 - 02.2017
- Created technical work instructions, to assist Surveillance staff better perform their daily tasks.
- Continuously reviewed technical performance and implemented training where needed.
- Monitor operational performance, and identify efficient ways of implementing improvements projects.
- Operational Manager, NOC surveillance. (Act)
- Generate and distribute statistical reports on network reliability.
- Created network solutions for corporate customers
- Supported new technology rollout: ATM, Metro Ethernet.
- Provided Tier 0 and 1 support
Managing Director
The BrenCo Group
Pretoria, Gauteng
05.2015 - 12.2018
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across retail operations.
- Founded and managed BrenCO, growing revenue to 1.4 Million PA
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Created and monitored promotional approaches to increase sales and profit levels.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Streamlined operations and budgeted effectively to decrease spending.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Technical Officer NCO Surveillance
Telkom
Centurion, Pretoria
10.2000 - 01.2006
- Created technical work instructions, detailing roles and responsibilities associated with providing Network assurance.
- Planned, implemented and reviewed wholesale customer network solutions.
- Planned and implemented routine Network operations maintenance schedules.
- Compiled and presented technical solutions to senior and executive management
- Service activation and recovery
- Provided Technical related training sessions
- Conducted special investigations on Openserve network failures
- Developed team communications and information for meetings.
- Handled day-to-day running of Network operations, ensuring high levels of productivity and progression.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Prepared several different written communications, reports and documents to ensure smooth operations.
- Exceeded goals through effective task prioritization and great work ethic.
Technical Officer
Telkom SA, B2
Centurion, Pretoria
08.1997 - 09.2000
- Maintained Telkom's data customers services
- Traveled to customer facilities to provide installations, repair and maintenance
- Performed hands-on work on technologies such as Martis DXX, Diginet, ISDN and analogue systems
- Resolved failures with systems and programs through troubleshooting.
Education
Advance Diploma - Project Management
Cranefield College
South Africa 01.2020 - 01.2021
Advanced Certificate - Project Management
Cranefield College
South Africa 01.2018 - 01.2019
Electrical Engineering - Electrical Engineering
Northdale Technical College
South Africa 01.1994 - 01.1996
Skills
Policies & Procedures
Business AcumenProject Management
Financial ManagementDeveloping business plan
Contract managementStrategy developmentMarket analysisAssurance policy developmentInterpersonal skillsCreativityProblem SolvingStrategy developmentTroubleshootingCustomer Relationships
Innovative systems thinker
Accomplishments
- Encouraging the culture of respectfully challenging ideas, trying to find a better, more effective way of performing a task or reaching an outcome.
- Resolved Broadband congestion, implemented tools and techniques to proactively address potential congested resources
- Created Openserve national network recovery process, to enable a current asset register, and preventing unnecessary recourse misuse
- Retained Corporate customers business through designing FNB a customised network solution to address their demands
- Designed and integrated an innovative network tool to provide a simplified management platform
- Supervised team of 18 staff members.
- Formed part of the Telkom 2010 FIFA World Cup team
- NCO Employee of the Month award
- Exceeded performance targets over the past 12 years consecutively
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Placing value on individuals, guiding and motivating people
Quote
Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry
Bank Angling
I am part of a local angling club, where I competitively represented my club at he league level. I am very passional about the sport an in many way can relate the skills I have acquires to my day to day life.
Timeline
Advance Diploma - Project Management
Cranefield College
01.2020 - 01.2021
Advanced Certificate - Project Management
Cranefield College
01.2018 - 01.2019
Operational Specialist Broadband
Openserve
03.2017 - Current
Managing Director
The BrenCo Group
05.2015 - 12.2018
Operational Specialist Non-Voice
Telkom SA
03.2006 - 02.2017
Technical Officer NCO Surveillance
Telkom
10.2000 - 01.2006
Technical Officer
Telkom SA, B2
08.1997 - 09.2000
Electrical Engineering - Electrical Engineering
Northdale Technical College
01.1994 - 01.1996