Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRENDILL SEBONKA

ARNISTON

Summary

Accomplished Administrative Assistant Supervisor at the Department of Forestry, Fisheries, and Environment, adept in office administration and relationship building. Excelled in streamlining processes, enhancing interdepartmental coordination, and maintaining high customer satisfaction. Proven track record in reducing documentation errors and improving compliance, leveraging skills in Microsoft Office and effective communication. Dependable administrator, possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with numerous other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Administrative Assistant Supervisor

Department Of Forestry, Fisheries And Environment
ARNISTON
02.2023 - Current
  • Managed schedules and appointments for executive staff, ensuring optimal use of time and resources.
  • Made recommendations to solve challenges and developed strategy for change.
  • Ensured compliance with industry regulations by staying up-to-date on changes in laws or policies affecting company operations.
  • Safeguarded confidential information by implementing secure storage solutions and enforcing strict access policies.
  • Collaborated with other departments to develop streamlined procedures for interdepartmental communication and project coordination.
  • Anticipated staffing needs by analyzing workflow and strengths of employees.
  • Maintained a high level of customer satisfaction through timely resolution of issues and effective communication.
  • Optimized workflow by identifying bottlenecks in processes and implementing strategies for improvement.
  • Reduced errors in documentation by thoroughly reviewing reports and ensuring adherence to company guidelines.
  • Updated reports, managed accounts, and generated reports for company database.

Community Liason Officer

CEF / Department Of Mineral Resources And Energy
Johannesburg
07.2021 - 12.2022
  • Served as an advocate for underrepresented populations within the community by voicing their concerns during decision-making processes at different levels of government or administration.
  • Strengthened community relationships by organizing and hosting regular meetings, workshops, and events.
  • Collaborated with multiple departments within the organization to develop comprehensive approaches to addressing complex community issues.
  • Promoted a positive image of the organization to the public through proactive responses to inquiries, complaints, and concerns.
  • Increased awareness of available resources by creating and distributing informative materials about programs and services offered.
  • Coordinated volunteer recruitment drives for various projects, resulting in a diverse pool of committed individuals willing to contribute their time and skills.
  • Provided training for staff members regarding best practices in engaging communities effectively, enhancing overall outreach efforts.
  • Communicated with community members to assess concerns or current issues and identify corrective measures.
  • Coordinated and managed volunteer activities for community service projects.

RICA AGENT

VODACOM
Bredasdorp
10.2020 - 01.2021
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Processed customer orders quickly and accurately for timely delivery.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Presented feedback to management on customer service trends and improvement areas.

Education

BCOM - BCOM ACCOUNTING

CTU TRAINING SOLUTIONS
STELLENBOSCH
07.2025

Skills

  • Office Administration
  • Documentation and Recordkeeping
  • Customer Service Management
  • Multitasking and Organization
  • Relationship Building
  • Workload prioritization
  • Phone and Email Etiquette
  • Microsoft Office
  • Data Entry
  • Handling Complaints
  • Work Prioritization
  • Task Delegation
  • Document Control
  • Deadline-oriented
  • Document Management
  • Documentation and control

Timeline

Administrative Assistant Supervisor

Department Of Forestry, Fisheries And Environment
02.2023 - Current

Community Liason Officer

CEF / Department Of Mineral Resources And Energy
07.2021 - 12.2022

RICA AGENT

VODACOM
10.2020 - 01.2021

BCOM - BCOM ACCOUNTING

CTU TRAINING SOLUTIONS
BRENDILL SEBONKA