Brender Zowa
Johannesburg,Gauteng
Summary
Dynamic Receptionist Administrator with proven expertise at Malawi Consulate General, enhancing office efficiency through a new email management system. Skilled in multi-line phone operation and adept at client relations, I excel in streamlining processes and ensuring a welcoming environment, contributing to a positive first impression for all visitors.
Offering strong communication and interpersonal skills, eager to learn and develop within professional environment. Contributes to smooth and efficient office workflow by handling phone calls and appointments, and maintaining organized records. Ready to use and develop organizational and customer service skills in Receptionist Administrator role.
Overview
21
21
years of professional experience
Work History
Receptionist Administrator
Malawi Cosulate General
05.2020 - 04.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Completed bi-weekly payroll for 10 employees.
- Implemented new email management system to streamline correspondence and response times.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Processed expense reports, ensuring timely reimbursement for employees.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Car Wash Manager
Adams Car Wash
01.2000 - 05.2007
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
Education
No Degree - Fundamental Accounting
UNISA
Pretoria, South Africa05.2026
High School Diploma -
St Dominic`s High School
Mutare11-1989
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Document management
- Appointment scheduling
- Office equipment maintenance
- Phone and email etiquette
- Data entry
- Administration and operations
reading and travelling
I love Sydney Sheldon novel and Babra Cartland novels. As for the travelling i have been to Inyanga, and Great Zimbabwe in Zimbabwe .
I have also been to Durban in South Africa. Lastly i have been to Botswana and hopefully i will get an opportunity to travel out of Africa
Languages
English
Advanced (C1)
Timeline
Receptionist Administrator
Malawi Cosulate General
05.2020 - 04.2021
Car Wash Manager
Adams Car Wash
01.2000 - 05.2007
No Degree - Fundamental Accounting
UNISA
High School Diploma -
St Dominic`s High School
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