Brendan Faraday Watson
Technical Manager
Durbanville
Summary
Dynamic Technical Manager with a proven track record at Swirl Solutions, enhancing solar energy systems through innovative design and rigorous quality control. Skilled in system design and client communication, I consistently improved project efficiency and customer satisfaction, while maintaining a strong focus on safety and compliance.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Technical Manager
Swirl Solutions
Durbanville, South Africa
11.2021 - Current
- Served as a reliable resource for colleagues, sharing knowledge of innovative techniques or new technologies in the field of solar energy systems installation or maintenance.
- Increased customer satisfaction by providing timely technical support and addressing concerns promptly.
- Contributed to the company''s reputation for excellence by consistently adhering to deadlines and delivering high-quality solar installation services.
- Maintained a safe working environment by adhering to industry standards and regulations during installations and repairs.
- Streamlined project timelines through effective communication with team members, coordination of tasks, and diligent attention to detail throughout all phases of construction and maintenance.
- Established solid relationships with vendors to negotiate favorable pricing on quality materials used throughout the project life cycle.
- Enhanced solar panel efficiency by conducting regular maintenance and cleaning procedures.
- Improved overall system performance with thorough inspections and preventive maintenance tasks.
- Conducted routine quality control checks by verifying proper installation methods were used consistently across all projects.
- Developed customized solutions that met clients'' unique requirements while maximizing energy efficiency potential through conscientious design considerations.
- Collaborated with engineering team to design and implement custom solar solutions for clients'' specific needs.
- Played an integral role in training new team members on essential skills related to solar technician responsibilities.
- Completed comprehensive site assessments for potential solar installations, analyzing factors such as shading, azimuth angles, and roof structural integrity.
- Contributed to project completion within budget constraints through diligent monitoring of materials usage and labor costs.
- Kept up-to-date with evolving industry best practices through continuous professional development opportunities.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Assembled, wired and connected solar panels to existing components and systems.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Calculated number of panels and position required to maximize system efficiency.
- Worked on various types of roofs to inspect supports, prepare surfaces and install solar mounting devices.
Installation Technician
Cooper Power
Cape Town
06.2014 - 11.2021
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Installed and configured new equipment and systems according to company standards.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Followed all company guidelines regarding safety procedures when out in field.
- Evaluated equipment to determine if it needed to be repaired or replaced.
Fitness Manager
Virgin Active
Durbanville, South Africa
02.2012 - 05.2014
- Implemented efficient scheduling processes for staff and clients, maximizing facility usage and revenue generation.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
- Managed a team of personal trainers, ensuring high-quality instruction and customer satisfaction.
- Boosted staff performance with regular reviews and targeted development plans, aligning with overall business goals.
- Elevated gym atmosphere with introduction of innovative fitness challenges, fostering motivated community.
- Recruited talented professionals to join the team of trainers through strategic networking efforts at industry events.
- Enhanced safety protocols, conducting regular equipment checks and updating emergency response procedures.
- Developed comprehensive onboarding program for new members, ensuring welcoming and informative introduction to gym.
Group Exercise Leader
Virgin Active
Durbanville, South Africa
04.2010 - 02.2012
- Collaborated with gym management to develop new classes, resulting in a diverse and appealing group exercise schedule.
- Enhanced the overall group exercise experience with timely feedback from participants, using their input to optimize future classes for maximum enjoyment and success.
- Promoted a positive workout environment through effective communication and clear instruction, leading to increased member satisfaction.
- Coordinated special events such as themed workouts or charity fundraisers, bringing together community members while promoting health awareness.
Education
High School Diploma -
Stellenberg High School
Cape Town, South Africa 01.2002 - 12.2007
Skills
- Electrical Wiring & Troubleshooting (AC/DC Systems)
- Inverter Configuration
- Battery Storage Integration
- System Design & Layout Interpretation
- Monitoring Software & Commissioning
- Site Inspection & Risk Assessment
- Quality Control & Worksite Safety Enforcement
- Client Communication & Site Updates
- Project Planning & Progress Reporting
- Health and Safety SHE Rep
Timeline
Technical Manager
Swirl Solutions
11.2021 - Current
Installation Technician
Cooper Power
06.2014 - 11.2021
Fitness Manager
Virgin Active
02.2012 - 05.2014
Group Exercise Leader
Virgin Active
04.2010 - 02.2012
High School Diploma -
Stellenberg High School
01.2002 - 12.2007