Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Brendan Cooper

Operations Manger /Production Manager
Durban

Summary

Driven by a results-focused approach, I excelled as an Operations Manager at Millhouse International, where I spearheaded initiatives that significantly enhanced operational efficiency and team productivity. Leveraging my expertise in process improvement and team leadership, I successfully implemented strategies that improved customer satisfaction and employee performance, demonstrating my ability to blend hard skills like logistics oversight with soft skills such as employee motivation.

I will add I was brought up tough and do not shy away from physical labour and I have sober habits with a clean bill of health.

Overview

10
10
years of professional experience

Work History

Operations Manger

Millhouse International
11.2022 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Project Manager

Mega Crete
01.2018 - 07.2021
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

Production Supervisor

GUD Holdings (Indy Oil)
07.2014 - 11.2017
  • Resolved issues quickly to maintain productivity goals.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Established clear priorities and production quality standards.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Assisted in the implementation of new systems or machinery upgrades for enhanced productivity and cost savings.
  • Evaluated existing production processes and identified areas for improvement.

Education

High School Diploma -

GlenWood High School
Durban, South Africa
04.2001 -

Skills

Logistics Oversight

Performance reporting

Performance monitoring

Financial Management

Production

Process Improvement

Workflow Optimization

Contract Management

Incidents management

Customer Service

Maintenance Planning

Health and safety compliance

Team Leadership

Project management abilities

Solutions Development

Project Management

Report Generation

Inventory Control

Goal Setting

Customer relations specialist

Work flow planning

Process Improvements

Unsurpassed work ethic

Staff Management

Project Leadership

Assignment Delegation

Operations Management

Superb time management skills

Cross-Functional Collaboration

Employee Motivation

Building and Facility Management

Performance Management

Employee relations and conflict resolution

Interests

I love 4x4 challanges into africa and dirt bike rides into the bushes I am a very disiplined individual that likes to eat healthy and train regulary

Timeline

Operations Manger

Millhouse International
11.2022 - Current

Project Manager

Mega Crete
01.2018 - 07.2021

Production Supervisor

GUD Holdings (Indy Oil)
07.2014 - 11.2017

High School Diploma -

GlenWood High School
04.2001 -

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Brendan CooperOperations Manger /Production Manager