Brenda Lofentse Rakgorwana
Pretoria
Summary
SMART PROFESSIONAL WITH PROFICINCIES IN CUSTOMER SERVICE .
Attentive individual with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
20
20
years of professional experience
Work History
Receptionist
Lizzy Bliss Enterprises
Pretoria
03.2025 - Current
- Greeted visitors and clients with professionalism and warmth.
- Scheduled appointments and maintained calendar for executives and team members.
- Assisted in preparing meeting rooms for conferences and events.
- Maintained confidentiality of sensitive information in all communications.
Loan Consultant
Supreme Finance
01.2023 - 01.2025
- Assessing loan Applications and obtaining information from loan applications to match applicants with suitable loan
- Explaining the terms and conditions and advising clients on how to improve their chances of approval
- Interviewing loan applicants and reviewing their credit histories and financial status
- Approving or rejecting loan application
- Negotiating payment arrangements with delinquent loan clients
- Maintaining hardcopy and electronic records of all loan documents and correspondence
- Providing excellent customer service
Chief Teller (Supervisor)
SA Post Office
02.2006 - 07.2020
- Staff Management
- Ensure all staff is sufficiently equipped and trained to render excellent customer service
- Motivate staff to render high level of service
- Apply disciplinary and grievance policies and procedures in case of non-conformance
- Coach all branch staff & instill teamwork
- Ensure attainments of financial targets
- Apply sound bookkeeping and financial practices
- Manage the branch banking accounts and coordinate all banking and withdrawal activities
- Problem solving
Education
Basic Computer Training - Microsoft Word, Excel, Powerpoint, Word Perfection
University of Pretoria
Grade 12 - Tswana, English, Afrikaans, Economics, Business Studies, Accounting
Vlakfontein Technical High School
Skills
- Customer service
- Document management
- Conflict resolution
- Attention to detail
- Time management
- Front desk operations
- Administrative support
- Customer/Client relations
Languages
Afrikaans, English, Sotho,Zulu
References
- Mr. P. Van Jaarsveld, Manager (post office), 0125674664, 0837725012, Retrenchment,
- Olga De Klerk, Supreme finance 0128840159, 0797247618
- Mr Corne Read, Lizzy Bliss 082 921 8471
Personal Information
- ID Number: 7606280598084
- Dependents: 2
- Health Status: Good
- Date of Birth: 06/28/76
- Gender: Female
- Marital Status: Married
Timeline
Receptionist
Lizzy Bliss Enterprises
03.2025 - Current
Loan Consultant
Supreme Finance
01.2023 - 01.2025
Chief Teller (Supervisor)
SA Post Office
02.2006 - 07.2020
Basic Computer Training - Microsoft Word, Excel, Powerpoint, Word Perfection
University of Pretoria
Grade 12 - Tswana, English, Afrikaans, Economics, Business Studies, Accounting
Vlakfontein Technical High School