Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Brenda Sebastian Magege

Dar es Salaam

Summary

With 4+ years of experience in sales coordination and customer relationship management, consistently achieving outstanding results in B2B and B2C sales across diverse industries. Proven track record of surpassing sales goals, expanding territories, and driving business growth. Skilled in overseeing daily operations and cultivating strong customer relationships for long-term success.

Overview

8
8
years of professional experience

Work History

Sales Coordinator & Customer Experience Officer

Liquid Intelligent Technologies
05.2021 - Current
  • Managing a base of 1,400 customers, contributing to a 20% revenue growth and a 15% increase in customer satisfaction in FY23/FY24 through personalized service and targeted upselling strategies
  • Spearheaded customer feedback initiatives, achieving a 90% issue resolution rate within 24 hours and boosting overall customer satisfaction by 25% through continuous service improvements
  • Overseeing the developed and implemented customer service guidelines, training programs, and new strategies leading to increased customer retention
  • Monitoring social media platforms and responded to customer inquiries professionally
  • Overseeing billing processes, including invoice generation, payment terms management, and tax compliance, ensuring accuracy and timeliness

FTTH Coordinator

Liquid Intelligent Technologies
03.2021 - 05.2021
  • Assisted sales teams with administrative tasks, sales report preparation, and communication coordination
  • Enhanced data accuracy and order tracking processes, leading to improved operational efficiency through automation and real time monitoring which improved operational efficiency by 80%
  • Managed customer inquiries and provided exceptional service, earning consistent positive feedback

Sales Executive

Liquid Intelligent Technologies
11.2020 - 03.2021
  • Played a key role in developing and executing sales strategies, including targeting high-value prospects and personalizing outreach, which led to a 30% increase in customer acquisition and successful management of key accounts
  • Conducted market research by analysing competitor trends and customer feedback, which identified a niche market segment
  • This insight led to the launch of a new product line, boosting sales by 25% and adapting quickly to shifting market demands
  • Built and maintained strong client relationships by offering personalized support, proactively addressing issues, and regularly checking in with clients
  • This approach led to a 40% increase in client retention and consistently high satisfaction scores

Community Outreach volunteer/Coordinator

Zone Youth Empowerment Project
05.2019 - 10.2019
  • Supported the Tanzania Local Enterprise Development (T-LED) Project by assisting SMEs with record keeping, cash flow management, and business strategy development, leading to a 35% improvement in financial reporting accuracy and a 25% increase in profitability for participating businesses
  • Organized Community Action Days focused on women empowerment, business strategies, and climate awareness, resulting in a 40% increase in local women entrepreneurs' participation and a 30% rise in community engagement on climate issues

Intern-Procurement officer

Stanbic Bank Headquarters
07.2016 - 10.2016
  • Assisted in customer service roles, promoting bank products, and managing procurement processes
  • Maintained accurate records of purchases, pricing, and supplier relations

Education

Certificate in Microsoft Office Suite -

University of Dar es Salaam
06.2018

Bachelor’s degree - Accounting in Banking And Finance

Institute of Finance Management
Dar Es Salaam
04.2018

National Advanced Level Certificate - Form VI

Alpha High School
05.2015

National Ordinary Level Certificate - Form IV

Marian Girls High School
10.2012

Skills

  • Data Entry
  • Goals oriented
  • Strong enthusiasm
  • Revenue Growth
  • Upselling skills
  • Strategic thinking
  • Financial management
  • Market research

References

  • Bettysue D. Ntukula, Human Resources Manager, Tropical Contractors Limited, balcehrs@gmail.com, +255717684011
  • Somoe Wamala, Head of Enterprise Relations, Airtel Tanzania Headquarters, +255784710544
  • Desideria Mwegelo, Head of Corporate Affairs, Brand & Marketing, Standard Chartered, desideriamwegelo@gmail.com, +255679444333
  • Denis Mugasha, Enterprise Sales Manager, Liquid Intelligent Technologies, denis.mugasha@liquidtech.co.tz, +255788633800

Timeline

Sales Coordinator & Customer Experience Officer

Liquid Intelligent Technologies
05.2021 - Current

FTTH Coordinator

Liquid Intelligent Technologies
03.2021 - 05.2021

Sales Executive

Liquid Intelligent Technologies
11.2020 - 03.2021

Community Outreach volunteer/Coordinator

Zone Youth Empowerment Project
05.2019 - 10.2019

Intern-Procurement officer

Stanbic Bank Headquarters
07.2016 - 10.2016

Certificate in Microsoft Office Suite -

University of Dar es Salaam

Bachelor’s degree - Accounting in Banking And Finance

Institute of Finance Management

National Advanced Level Certificate - Form VI

Alpha High School

National Ordinary Level Certificate - Form IV

Marian Girls High School

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Brenda Sebastian Magege