Brenda Ntshingila

Providing assistance to the Sales Team in order for them to deliver projects on time and within budget, ensuring high-quality results to you customers

• Collaborated with different departments in order to meet the customers requirement.
• Enhanced customer satisfaction by implementing effective communication strategies and resolving billing and debtors' issues promptly.
• Fortnight meetings with the client to resolve any billing disputes
• Assist Sales Team Boosted sales revenue, establishing strong relationships with key clients and identifying new business opportunities.
• Ensure OPP's are logged properly.
• Assist Sales team to send out quotes to the client and follow up for PO before the quote expires
• Close Won OPP once PO are received for customer and correct invoicing is done as per PO amount.
• Follow up with BU timeous for ETA. Once project and installation are complete
• Create Slurpsheet for invoicing make sure that all partner functions are correct as per the different entities
• Send invoice to customer with all supporting documents to make accurate and timeous payment
• Established a culture of excellence in customer service by setting clear expectations and providing ongoing support to staff members.
• Make sure Debtors is tracked and payments are done as per agreed payment terms

• Log all Opportunities on Sales Force as per request from team members and do follow ups from presales team.
• Update Sales Force daily (Move dates as per billing month, update stage, update amount once quote received, close/won deal once PO received from client)
• Update the tracker Amount
• Send all Edcon PO received to the different BU for billing and do follow up that invoicing is done as per Sales Force update.
• Bill all ad hoc invoices (EUM and Field Services)
• Request billing for all 3rd party invoices (all the ones whereby a BCX PO was created make sure that requests are sent to creditors)
• Send billed invoices to Edcon weekly.
• Prepare a spreadsheet of all invoices billed for the month.
• Add billed invoices to billing book of all invoices billed for the month.
• Request quotes /Proposal and following up for below:
• From BU (ITSS, Microsoft Licensing, Procurement, 3rd Party etc) for Hardware and Software related requests from Edcon
• From Supplier and Microsoft for licenses related requests From Edcon
• Proposal for upgrade of system or new Requirements coming from Edcon.
• Follow up with different BU (ITSS,Microsoft Licensing ,Procurement , 3rd Party etc)regarding Eta.
• Follow up with BU regarding invoicing.
• Prepare quote for Overtime for different BU (e.g. Field services, Engineers) and send for approval.
• Prepare monthly spreadsheet for telephone cost send for PR/PO for payment to be generated to Edcon.
• Prepare OR assist in creation of SOW and Proposal to be submitted to the client.
• Follow up delivery onsite and offsite (CEB)
• Resolve queries – related to POD’ (Serial numbers)
• Book team meetings