BRENDA MAGAGA
UNIVERSAL BANKER
Pretoria,GP
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Universal Banker
FNB
11.2007 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on features and benefits of banking products and services.
- Assisted customers with banking needs and inquiries.
Education
HIGHER CERTIFICATE - HIGHER CERTIFICATE IN BANKING
UNISA
Pretoria, South Africa 04.2001 -
Skills
Transaction processing
Insurance products
Financial planning
Customer needs assessment
Branch operations
Cash handling proficiency
Deposit processing
Customer service
Teller support
Cash management
Cash handling
Timeline
Universal Banker
FNB
11.2007 - Current
HIGHER CERTIFICATE - HIGHER CERTIFICATE IN BANKING
UNISA
04.2001 -