Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures, and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Repair Technician
Spectrum Security Products
06.2024 - Current
My responsibilities included providing support for alarm systems, CCTV, and intercom systems, as well as assisting installers with programming various units.
This support was provided through telephonic assistance, remote troubleshooting, and on-site visits.
Additionally, I was responsible for repairing various products sold by the company, which involved PCB diagnostics and replacements.
My role also required conducting site visits and performing system commissioning to ensure proper installation and functionality.
This role extends to network configuration and troubleshooting as well as many of our Devices are IOT Devices, as such I have experience in software / firmware upgrading and downgrading.
D2 Technician
AMAZON DEVELOPMENTS
05.2022 - 06.2024
My responsibilities included assisting and troubleshooting amazon owned devices and services such as Amazon Video, Music, Prime.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Freelance
Self-employeed
Cape Town
12.2020 - 05.2022
My freelance work consisted of Graphic design, PLC Programming, Web development and managing ecommerce stores, via websites or platforms like Takealot, one day only and Makro.
Managed time efficiently in order to complete all tasks within deadlines.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
MECHATRONICS Engineer
F AND B ELECTRICAL
Cape Town
01.2020 - 12.2020
My responsibilities included PLC and HMI programming as well as automated system integration.
One of my completed projects involved redesigning and implementing an automated solution at Atlantis Foundries to address their sand purification issue.
This project encompassed the installation of necessary components, wiring, programming, and training operators on how to effectively use the system.
Stayed current with emerging trends in mechatronics technology through active participation in professional conferences and continuous self-learning initiatives.