Sports Lover
Brandon Ndlovu
Free Lancer
Summary
Dynamic professional with extensive experience at DSV Solutions and DSV Road, excelling in equipment maintenance and customer service. Proven problem-solver, optimizing system performance and ensuring on-time deliveries. Adept at managing customer inquiries with empathy, contributing to overall satisfaction and operational efficiency. Committed to maintaining safety and quality standards in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Language
Work History
Technician
DSV Solutions
10.2024 - 01.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
Driver
DSV Road
09.2022 - 06.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Call Center Agent
DSV Road
01.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Warehouse Clerk
DSV Warehouse
03.2021 - 12.2021
- Checked packages and merchandise for damage and notified vendors.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Improved efficiency with quick and accurate loading of boxes.
Administrative Clerk
DSV Road
01.2020 - 01.2021
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to project success by providing administrative support to various teams as needed.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
Driver
Uber
04.2019 - 01.2020
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
High School Diploma -
Hoerskool Die Adelaar
Roodepoort, South Africa 04.2001 -
Skills
Maintenance and repairs
Problem-solving
Customer service
Equipment maintenance
Sales and marketing strategies
Client presentations
Territory development
Interests
Socializing and exercising
A results-driven and persuasive professional with excellent communication skills and a passion for building strong client relationships. Skilled in identifying customer needs, presenting tailored solutions, and closing deals efficiently. Motivated by targets and always eager to learn and adapt in dynamic sales environments.
Timeline
Technician
DSV Solutions
10.2024 - 01.2025
Driver
DSV Road
09.2022 - 06.2024
Call Center Agent
DSV Road
01.2022 - 09.2022
Warehouse Clerk
DSV Warehouse
03.2021 - 12.2021
Administrative Clerk
DSV Road
01.2020 - 01.2021
Driver
Uber
04.2019 - 01.2020
High School Diploma -
Hoerskool Die Adelaar
04.2001 -
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