Summary
Overview
Work History
Education
Skills
Personal Qualities
Personal Information
References
Timeline
Generic
BRANDON MDAKI

BRANDON MDAKI

Commercial Growth Manager - FNB Connect
Randburg

Summary

I have built and successfully managed a portfolio of High Commercial Platinum clients. I deal effectively with customers, executives, and stakeholders at all levels on a regular basis. I currently manage a successful and results driven team, I have made numerous contributions to my present employer that has been beneficial to us both. These accomplishments are derived from my exceptional interpersonal and communication skills, strong attention to detail and unparalleled work ethic. My background has given me the hands-on experience that would contribute to your organization’s goals and objectives. I see myself as a diligent worker and I execute all the tasks given to me to the best of my ability. I am sure that with my strong work ethic and my desire to meet any challenge offered to me in the environment in which I work, my services will be beneficial to your organization. I believe that knowledge is power, and I firmly believe in lifelong learning. I possess excellent people skills and can establish, grow, and sustain relationships. I am a firm believer that a positive outlook will always benefit me as well as my employer to achieve greater heights in my private as well as all business sectors. I am an ambitious and committed person, striving to achieve all personal and company goals through innovation and integrity

Overview

19
19
years of professional experience
29
29
years of post-secondary education
5
5
Languages

Work History

- Commercial Growth Manager – FNB Connect

First National Bank
09.2022 - Current
  • Drove sales growth by refining lead generation tactics and nurturing long-term client relationships.
  • Expanded market reach through the development of targeted advertising campaigns.
  • Accelerated company growth by identifying and implementing innovative marketing strategies.
  • Improved customer retention rates by analyzing key performance indicators and optimizing user experience.
  • Streamlined internal processes to drive efficiency across multiple departments.
  • Cultivated a strong company culture, offering ongoing training opportunities and promoting from within whenever possible.
  • Launched successful new products to market by conducting thorough market research and competitive analysis.
  • Develop a service culture which builds rewarding relationships, proposes innovations, and allows others to provide exceptional client service.
  • Manage internal clients and grow portfolio through making contact and generating leads.
  • Track, control, and influence sales activities with the specific aim to achieve previously determined regional sales targets.
  • Grow Sales Channels to generate sales/leads
  • Identify gaps in sales channels and optimize channel capabilities
  • Drive New to Bank and Existing to Bank strategies to improve SIM take-up
  • Unlock all available sales channels across value chain
  • Grow year-on-year revenue growth versus budget for team portfolio

POP Regional Retail Sales and Service Manager

First National Bank
10.2014 - 08.2022
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Managed a team of Outbound Sales Advisors, ensuring timely completion of projects and high-quality workmanship.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Mentored junior Sales Advisors, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Commercial Regional Manager – Key Account Manage

First National Bank
06.2012 - 10.2014
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Collaborated with product development teams to provide valuable customer insights, driving continuous improvement efforts and enhancing overall offerings to meet market demands.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.

Key Account Manager – Medium Corporate

First National Bank (FNB)
06.2010 - 05.2012

Manager – Sales and Optimization

First National Bank (FNB)
07.2009 - 05.2010

Commercial Branch Support Specialist

First National Bank (FNB)
07.2007 - 06.2008
  • Implemented security measures to protect sensitive customer data, minimizing potential threats or breaches of privacy.
  • Provided exceptional customer service, resulting in increased client retention rates.
  • Improved communication between branch staff members through implementation of regular meetings and updates on policies/procedures changes.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Supported branch managers in achieving operational excellence by providing administrative assistance when needed.
  • Identified areas for improvement within branch processes, proposing solutions that led to significant time savings for staff members.
  • Contributed to branch sales goals by effectively cross-selling financial products and services to customers.

2nd Tier Commercial Client Support

First National Bank (FNB)
02.2007 - 06.2007
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.

Commercial Digital Banking Advisor

First National Bank (FNB)
01.2005 - 02.2007
  • Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
  • Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
  • Reduced wait times for clients by implementing efficient scheduling practices within the team.
  • Contributed to process improvement initiatives by identifying areas of inefficiency within the team''s workflows and proposing solutions.
  • Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.

Education

West Ridge High School
Johannesburg
04.2001 - 04.2006

A+ - Information Technology

Information Technology And Training Academy
04.2001 - 04.2004

Bachelor of Commerce - Business Management

Da Vinci Institute
Johannesburg
04.2001 - 04.2022

No Degree - The FNB Leader As Mentor And Performance Coach

Ernst & Young Advisory Services
Johannesburg
04.2001 -

No Degree - Young Professionals Development Program

Black Management Forum
Johannesburg
04.2001 -

No Degree - RE5

Moonstone
Johannesburg
04.2001 -

No Degree - White Belt

Council For Six Sigma Certification
Johannesburg
04.2001 -

No Degree - Digital Marketing

MANCOSA
Johannesburg
04.2001 -

No Degree - Digital Transformation: Platform Strategies

EmeritusJoh
Johannesburg
04.2001 -

Certificate - Teaching English As A Foreign Language (TEFL)

Alison
Johannesburg
04.2001 -

Diploma - Fraud Management & Anti-Money Laundering

Alison
Johannesburg
04.2001 -

Postgraduate Diploma - Business Management

Mancosa
Johannesburg
04.2001 -

Skills

Leadership Skills (Decision Making, Managing Change, Developing Others, Strategic Thinking and Acting)undefined

Personal Qualities

  • Innovative and Creative
  • Willingness to take on Responsibility
  • Engagement
  • Ability to work under pressure
  • Results Driven
  • Continuous improvement (Flexible and Adaptable)
  • Customer Focused and Relationship Building

Personal Information

  • ID Number: 8406165980088
  • Disability: Congenital Amputation of Left Arm
  • Criminal Record: None
  • Date of Birth: 06/16/84
  • Nationality: South African
  • Driving License: Code 08 (No Restrictions)
  • Marital Status: Single

References

Available upon request.

Timeline

- Commercial Growth Manager – FNB Connect

First National Bank
09.2022 - Current

POP Regional Retail Sales and Service Manager

First National Bank
10.2014 - 08.2022

Commercial Regional Manager – Key Account Manage

First National Bank
06.2012 - 10.2014

Key Account Manager – Medium Corporate

First National Bank (FNB)
06.2010 - 05.2012

Manager – Sales and Optimization

First National Bank (FNB)
07.2009 - 05.2010

Commercial Branch Support Specialist

First National Bank (FNB)
07.2007 - 06.2008

2nd Tier Commercial Client Support

First National Bank (FNB)
02.2007 - 06.2007

Commercial Digital Banking Advisor

First National Bank (FNB)
01.2005 - 02.2007

West Ridge High School
04.2001 - 04.2006

A+ - Information Technology

Information Technology And Training Academy
04.2001 - 04.2004

Bachelor of Commerce - Business Management

Da Vinci Institute
04.2001 - 04.2022

No Degree - The FNB Leader As Mentor And Performance Coach

Ernst & Young Advisory Services
04.2001 -

No Degree - Young Professionals Development Program

Black Management Forum
04.2001 -

No Degree - RE5

Moonstone
04.2001 -

No Degree - White Belt

Council For Six Sigma Certification
04.2001 -

No Degree - Digital Marketing

MANCOSA
04.2001 -

No Degree - Digital Transformation: Platform Strategies

EmeritusJoh
04.2001 -

Certificate - Teaching English As A Foreign Language (TEFL)

Alison
04.2001 -

Diploma - Fraud Management & Anti-Money Laundering

Alison
04.2001 -

Postgraduate Diploma - Business Management

Mancosa
04.2001 -
BRANDON MDAKICommercial Growth Manager - FNB Connect