Brandon Jansen
Legal Advisor | Paralegal
George
Summary
Adept at Alternative Dispute Resolution and paralegal tasks, I excelled in legal and regulatory compliance roles at Dotsure (Pty) Ltd., where I significantly enhanced dispute resolution efficiency. My expertise in legal research, coupled with a strong ability to foster relationships, consistently led to favorable outcomes and improved client satisfaction.
Overview
5
5
years of professional experience
Work History
Legal Advisor
Dotsure (Pty) Ltd. FSP39925/ FSP44793
08.2024 - Current
- Investigated complaints brought against the Group at external forums (i.e. National Financial Ombud & FAIS Ombud), formulating legal arguments to professionally represent and defend the Group.
- Built and maintained relationships with Ombudsmen and internal staff members.
- Worked independently, escalating complex matters to management for input.
- Promptly advised management of contentious complaints requiring intervention or overturns.
- Ensured timely handling of complaints, adhering to deadlines and respecting management’s time constraints when requesting assistance.
- Assisted various departments with legal matters as needed and provided support to Senior Manager: Legal and Head of Legal, Risk and Compliance in litigious matters and other tasks.
- Continuously stay informed about legislative and regulatory developments to ensure compliance and alignment with industry standards.
- Engage with the Ombudsmen as part of the Alternative Dispute Resolution (ADR) process to facilitate fair, impartial, and efficient resolution of complaints while reducing the need for formal litigation.
Complaints Liaison Consultant
Dotsure (Pty) Ltd. FSP39925/ FSP44793
06.2023 - 07.2024
- Maintained a high level of professionalism, consistently representing the organization with integrity in all internal and external interactions.
- Ensured complaints were managed in alignment with the complaints management framework as outlined by the FAIS Code of Conduct.
- Investigated client complaints, providing progress updates every four days, while ensuring compliance with relevant legislation, including the Policyholder Protection Rules and the FAIS Code of Conduct.
- Applied 'Treating Customers Fairly' (TCF) principles to effectively handle complaints, ensuring fair outcomes for all parties involved.
- Contacted clients post-investigation, drafting formal responses to address concerns and ensure clarity.
- Compiled detailed closure reports, outlining the validity of each complaint and the resolution process.
- Proactively worked to resolve complaints internally before clients sought external forums.
- Contributed to the drafting and revision of policy documents, enhancing clarity and ensuring regulatory compliance.
- Continuously stay informed about legislative and regulatory developments to ensure compliance and alignment with industry standards.
Client Relations Officer
DC Partner (Pty) Ltd. NCRPDA2
06.2022 - 06.2023
- Negotiated contracts with clients, securing favorable terms that aligned with both parties' objectives and expectations.
- Assisted debt counselors with account setup and registration for new services, ensuring a seamless onboarding process.
- Built partnerships with diverse internal distribution, development, and collections departments to streamline processes.
- Ensured the needs of debt counselors were met while providing the necessary training to optimize process efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided support in reporting to the National Credit Regulator regarding distribution accounts managed by the Payment Distribution Agency.
- Acted as a liaison between the Payment Distribution Agency and debt counselors, facilitating effective communication and collaboration.
Cellular Sales Consultant
IStore (Pty) Ltd.
09.2021 - 06.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in clients.
- Stayed knowledgeable on latest Apple innovations and technological advancements through continuous training.
- Working with various networks to provide customers with alternative financing options.
Administration Clerk
Your Star Aluminium (Pty) Ltd.
10.2020 - 01.2021
- Handled incoming phone calls and answered questions from callers.
- Documented all contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Typed, formatted and edited professional correspondence.
- Input data into spreadsheets and databases.
Intern - Client Relations Department
DC Partner (Pty) Ltd. NCRPDA2
10.2019 - 01.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within the Debt Review industry, applying learned concepts directly into relevant work situations.
- Fostered strong relationships with debt counselors and key industry stakeholders to ensure the delivery of timely and efficient services.
- Helped streamline client onboarding processes, leading to smoother client experience.
Education
Bachelor of Laws - In Progress
University of South Africa
South Africa 04.2001 -
Bachelors of Paralegal Studies - Law
Cape Peninsula University of Techonology
Cape Town, South Africa 04.2001 -
National Senior Certificate -
Parkdene Secondary School
George, South Africa 04.2001 -
Skills
Alternative Dispute Resolution
Paralegal
Insurance Law
Litigation
Legal Research
Regulatory Compliance
Investigation
Timeline
Legal Advisor
Dotsure (Pty) Ltd. FSP39925/ FSP44793
08.2024 - Current
Complaints Liaison Consultant
Dotsure (Pty) Ltd. FSP39925/ FSP44793
06.2023 - 07.2024
Client Relations Officer
DC Partner (Pty) Ltd. NCRPDA2
06.2022 - 06.2023
Cellular Sales Consultant
IStore (Pty) Ltd.
09.2021 - 06.2022
Administration Clerk
Your Star Aluminium (Pty) Ltd.
10.2020 - 01.2021
Intern - Client Relations Department
DC Partner (Pty) Ltd. NCRPDA2
10.2019 - 01.2020
Bachelor of Laws - In Progress
University of South Africa
04.2001 -
Bachelors of Paralegal Studies - Law
Cape Peninsula University of Techonology
04.2001 -
National Senior Certificate -
Parkdene Secondary School
04.2001 -
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