Brandon Shaun Daniels

With 10 years of computer systems and network technical experience in the Information Technology field, I have the ability to understand problems and find solutions through expert troubleshooting and problem-solving. My skills in evaluating, analyzing, and troubleshooting make me a detail-oriented technical support engineer capable of resolving technical issues in both hardware and software. As a resourceful, flexible, and committed team player, I am reliable in meeting tight deadlines. With ample experience in IT, customer service, and technical support, I excel at troubleshooting, diagnosing, and designing computer systems to meet client needs. I am eager to enhance my skills and achieve growth within the organization. Additionally, as a knowledgeable Network Administrator, I am qualified to upgrade software and hardware while monitoring network performance. With a background in implementing cybersecurity products such as firewalls, antivirus software, and intrusion prevention systems, I am an enthusiastic professional who has successfully led multiple projects to improve system efficiency and user satisfaction. Throughout my career, I have consistently demonstrated expertise in troubleshooting and providing exceptional support while showcasing strong problem-solving and communication skills. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.