Microsoft
Hi, I’m
Bradley Molefe
Customer Assistant
Hartbeespoort
Summary
Adept at enhancing customer experiences and boosting sales, I excelled in fast-paced environments at Woolworths, mastering cash handling and point-of-sale operations. My proactive approach in coaching peers and managing transactions led to significant improvements in service efficiency and customer loyalty, showcasing my strong communication skills and retail merchandising acumen.
Overview
2
years of professional experience
5
Languages
Work History
Woolworths
Cashier
12.2022 - 12.2024
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced shopping experience, provided product information and location assistance.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Reduced processing errors by meticulously following transaction procedures.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Increased sales of promotional items by informing customers about current offers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Woolworths
Customer Service Cashier
12.2022 - 12.2024
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Reconciled end-of-shift cash registers to ensure accurate bookkeeping.
- Handled payment transactions with precision while managing customer orders.
- Successfully navigated difficult interactions by staying composed under pressure.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Enhanced customer experience by providing prompt and accurate transactions.
- Collaborated with team members to maintain smooth operations during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Redeemed coupons to discount purchases.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Botlhabelo High SchoolBrits, South Africa
Bachelor
12.2019
Skills
Cash Handling
Product and service sales
Purchase assistance
Order taking
Customer Relations
Product knowledge
Money handling
Point of sale operation
Cash drawer management
Stocking and replenishing
Retail merchandising
Cash register operation
Proficient in Software
Identification checks
Coaching and mentoring
Time management skills
Cash register systems
Written and verbal communication
Payment collection
Product restocking
Receipt and refund issuance
Staff Training
Till counting
Basic math skills
Refund handling
Safe verifications
Point-of-sale system operation
Spirit, wine and beer expertise
Refunds and exchanges
Sales expertise
Store merchandise stocking
Drawer management
Inventory management
Cleaning and sanitizing
Software
Pos system
Outlook
Excel
Interests
Team work
Reading
Timeline
Cashier
Woolworths
12.2022 - 12.2024
Customer Service Cashier
Woolworths
12.2022 - 12.2024
Botlhabelo High School
Bachelor