BRADLEY HIRNER
Guarding Manager
Roodepoort
Summary
Experienced Security Operations Manager with a proven track record in overseeing both office and field operations. Skilled in conducting comprehensive site assessments, managing client relationships, and ensuring adherence to service level agreements. Proficient in staff management, fleet maintenance, and resolving issues promptly to enhance customer satisfaction
Overview
13
13
years of professional experience
Work History
Guarding Manager
CMS Security
9 2021 - 2 2023
- Conducted site assessments
- Managed client meetings and SLAs
- Supervised and managed supervisors and fleet
- Addressed issues promptly
- Conducted hiring and disciplinary actions
- Coordinated with SAPS.
- Responded to incidents and emergencies
- Conducted onsite training and client escorting
Store Supervisor
Jorges SaveMor Spar (Midrand)
09.2019 - 03.2020
- Staff liaison and HR
- Tills and customer liaison
- Supplier purchasing and order receiving
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained customer satisfaction with quick and professional handling of product returns.
Security Adviser (Sales Rep)
Marshall Security
12.2018 - 07.2019
- Sales of alarm systems
- Link-up / takeover contracts
- Quotes
- Alarm assessments
- Following up leads
- Creating quotes on BPO/ CRM
- Liaising with technicians
- Client services
- Damage assessment & reports (following positive break in)
- Assisting client and SAPS (following positive break in)
Admin and Assistant to Guarding Manager
IPSS Electronic Security
08.2017 - 11.2018
- Employee Files
- Portfolios
- Highering of new guarding staff
- Discipinary of existing staff with Labour Consultant
- Drafted common document templates to reduce time spent creating documents from scratch.
- Warnings and hearings
- Purchasing of guarding material and stock
- Creating rosters for 200 employees (24-hour rotation)
- Assisting operational director when needed
Sales Consultant and Office Assistant
Smart PM (Pty) Ltd
01.2015 - 07.2017
- Sales
- Contacting, discussing, advising, selling and closing all leads generated by Google Ads
- Generating call sheets
- Generating call descriptions
- Maintaining and growing new as well as current corporate portfolio
- Bradley underwent the full PRINCE2 training course to better understand the product / methodology to assist his sales and ability to advise clients
- (Certificate Attached)
- Office
- Ordering of stationery & office supplies
- Assisting the Managing Director with day-to-day Admin
- VAT info compiling per cycle
- Liaising with trainers with regards to necessary course info
- Booking of venues and exams for the delegate group (per - course)
- Ordering and shipping of course stationery
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Sales and Operations management (Junior Position)
Souvenir Worx
08.2011 - 10.2014
- Monitored telesales and maintained call sheets
- Handled client queries and complaint resolutions
- Invoicing and debtor/creditor control
- Marketing of products
- Sales
Business Development
Morrbrands USA (SA Division)
08.2010 - 07.2011
- Collaborated with cross-functional teams to create cohesive sales and marketing plans for product launches.
- Coordinated promotional events, driving customer engagement and generating leads for the sales team.
- Prospected for new business and maintained current customer base
- Set up meetings for directors with new possible key accounts
Sales Representative |Low-cost product and material buyer
Exclusive Souvenirs
01.2007 - 06.2010
- Sales
- Business development
- Growing corporate basket
- Customer satisfaction
- Customer service queries and complaint resolutions
- Manufacturing and warehousing liaison with regards to SLAs with client accounts
- Key account Liaison
- Personnel debtor collection and management
Education
No Degree - Psira Grade B
04.2001 -
Skills
Goal Orientated
Excellent Client Relations and Service
Quick and dedicated learner
Problem solving
Knowledgeable with SAIDSA regulations
Knowledge with PSIRA regulations and policies
Investigations
Performance Improvement
Staff training/development
Timeline
Store Supervisor - Jorges SaveMor Spar (Midrand)
09.2019 - 03.2020
Security Adviser (Sales Rep) - Marshall Security
12.2018 - 07.2019
Admin and Assistant to Guarding Manager - IPSS Electronic Security
08.2017 - 11.2018
Sales Consultant and Office Assistant - Smart PM (Pty) Ltd
01.2015 - 07.2017
Sales and Operations management (Junior Position) - Souvenir Worx
08.2011 - 10.2014
Business Development - Morrbrands USA (SA Division)
08.2010 - 07.2011
Sales Representative |Low-cost product and material buyer - Exclusive Souvenirs
01.2007 - 06.2010
Enforce Security - No Degree, Psira Grade B
04.2001 -
Guarding Manager - CMS Security
9 2021 - 2 2023
Education
APMG certified PRINCE2 Practitioner in Project Management (International Equivalent - NQF5), Psira Grade B certified, 2006, Abbotts College (Northcliff), HG, HG, HG, SG, SG, SG
Personal Particulars
BRADLEY TIMOTHY HIRNER, 885 Pennyweight Avenue, Strubensvalley, Roodepoort, (060) 785-3481, bradhirner.01@gmail.com, 05/21/88, 8805215051081, 2, No, Yes, Engaged, English, Male, Good, South African
Education
APMG certified PRINCE2 Practitioner in Project Management (International Equivalent - NQF5), Psira Grade B certified, 2006, Abbotts College (Northcliff), HG, HG, HG, SG, SG, SG
Personal Particulars
BRADLEY TIMOTHY HIRNER, 885 Pennyweight Avenue, Strubensvalley, Roodepoort, (060) 785-3481, bradhirner.01@gmail.com, 05/21/88, 8805215051081, 2, No, Yes, Engaged, English, Male, Good, South African