Brad Arrison
Coolest Dad Ever
Cape Town
Summary
Knowledgeable persona skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Resourceful Sales Agent effective at achieving aggressive sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Next phase in my career would be within the iGaming Industry, included sales and compliance. Gather and record data from internal systems and reports, commercial databases, and web resources to monitor and flag at risk customers, whereby compiling reviews and supporting documentation on high level escalations. Ongoing monitoring of customers, systems, processes and measures to protect vulnerable customers. Coordinating and identifying the required intervention efforts to protect vulnerable customers. Assist in identifying potential weaknesses, such as addictive behaviors and threats in internal processes; actively make recommendations for process and operational improvements. Ensure thorough record-keeping of data that is collected and analyzed. Independently determine potentially harmful behavior and act according to agreed procedures with regards to customer intervention.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Responsible Gambling Host
MoonSpin
Cape Town
11.2020 - 11.2023
- Manage workflow, resources and ensure that queries are dealt with within the guidelines of Responsible Gambling Policy. Identify addictive behavior's and action where necessary.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Engaged with customers to effectively build rapport and lasting relationships. Maintained calm demeanor and professionally managed queries issues in busy, high-pressured situations.
- Handle all Responsible Gambling chats and emails for the various markets and take the appropriate action, in accordance with internal Policies and Procedures with UKGC, MGA (Malta),ONT (Canada) markets.
- Report to Head of Complaints, Compliance, Risk and Fraud, manage workflow, resources and ensure that queries are dealt with within the guidelines of Responsible Gambling Policy.
- Monitor trends and changes in the markets, weekly
to monthly updates.
Sales Agent
DigiOutbound
Cape Town
03.2017 - 07.2020
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns via telephone, email and Live Chat service.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Conduct 500-600 calls daily to reach KPI’s. Provide rewards to lapse players, existing players and retain players.
- Monthly updates / training on all brands, compliance and AML matters. Rotational shifts on a 24 hour, 7days. • Adhere to regulated markets within UK, MGA and ONT markets
Key Accounts Manager
Sappsuma
Cape Town
01.2015 - 11.2015
• Contacting prospects in order to create appointments or meetings for sales team. Provide a demo on mobile applications which can run
seamlessly across multiple devices of varying configurations. Retention or relationship building on lapsed clients.
• Researching on various social media platforms possible prospects.
• Monthly training sessions to improve sales skills.
• Google ad words, SEO marketing.
Appointment Setter
Archer Sales
Cape Town
02.2012 - 02.2015
- Set appointments with salespeople and potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Education
High School Diploma -
Kensington High School
Kensington, Cape Town 01.2000 - 12.2004
Skills
CRM management, AML, Compliance
Soccer, Hiking, Gardening
Spending as much time as possible with my wife and kids and I have a bit of a green thumb.
Timeline
Responsible Gambling Host
MoonSpin
11.2020 - 11.2023
Sales Agent
DigiOutbound
03.2017 - 07.2020
Key Accounts Manager
Sappsuma
01.2015 - 11.2015
Appointment Setter
Archer Sales
02.2012 - 02.2015
High School Diploma -
Kensington High School
01.2000 - 12.2004
Similar Profiles
Michelle FesterMichelle Fester
Customer Intelligence & Resp. Gambling Analyst at MoonspinCustomer Intelligence & Resp. Gambling Analyst at Moonspin
Mogammat-Shafiek LaskerMogammat-Shafiek Lasker
Customer Service Representative at MoonspinCustomer Service Representative at Moonspin
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung