Abraham Johannes Van Den Berg

Dynamic professional with extensive experience at Santam, excelling in claim management and policy interpretation. Proven ability to enhance customer relationships and drive KPI achievement. Adept at guiding teams through complex claims processes, ensuring optimal outcomes and stakeholder satisfaction. Strong analytical skills combined with effective communication foster successful collaboration and resolution.

• Rector’s Silver Medal-Best Male Student
• Best Engineering Student
• Best Senior Student
• 2005 MERIT CLUB FINALIST
• 2005 MERIT CLUB WINNER AS BEST SERVICE MANAGER FOR CATEGORY “C” DEALERS
• 2006 MERIT CLUB WINNER AS BEST SERVICE MANAGER FOR CATEGORY “C” DEALERS
• 2007 MERIT CLUB FINALIST
• 2007 MERIT CLUB RUNNER UP AS BEST SERVICE MANAGER FOR CATEGORY “C” DEALERS
• 2009 MERIT CLUB FINALIST
• 2009 MERIT CLUB WINNER AS BEST SERVICE MANAGER FOR CATEGORY “C” DEALERS
• 2024 SANTAM HCV ACCESSING MANAGER OF THE YEAR

• Provide guidance to internal and external assessors
• Provide feedback and insights in the Claims Committee
• Guide internal assessors to achieve KPI’s
• Provide guidance to the Moderator
• Liaisons with insured regarding complaints
• Liaisons with brokers regarding enquiries and escalations
• Liaisons with the Transport branch management

None

3 (Wife and 2 Daughters – aged 19 and 23)

• VDQSA - Professional Member
• CRM Training
• CRM Soft Skills Training
• Introduction to Motor Assessment (Santam Internal Training)
• Abutex Training Completed
• BPM Training
• Motor Claims Handling Procedure – Santam
• Communication Excellence Training
• Leadership and Management Training

English/Afrikaans

• Customer Care – high service level
• Technically proficient
• Hard Working
• Good People Relationship
• Very Reliable
• Loyal and Honest
• Administratively Strong

• ID Number: 7212115016085
• Health Status: Excellent
• Date of Birth: 12/11/72
• Gender: Male
• Nationality: South African
• Driving License: Code A1, EB
• Marital Status: Married