Boy Nkosi

Burger King South Africa

Gauteng , South Africa

03.2014 - Current

Maintained communication channels between upper management and frontline employees, facilitating better understanding of company goals.
Coordinated merchandise allocation amongst stores to optimise profit margin.
Devised promotional strategies for increased customer engagement.
Handled escalated customer complaints, safeguarding customer satisfaction.
Mitigated risk factors by enforcing health and safety regulations.
Facilitated regular meetings with store managers, ensuring alignment of objectives.
Conducted periodic performance reviews of subordinates, providing constructive feedback.
Mentored new hires to foster talent retention.
Supported [Number] new store openings in all visual aspects, generating £[Number] in the first [Number] months of operation.
Trained new staff members in the detection of external and internal fraud.
Informed communities, partners and stakeholders of new products and services to trigger purchases.
Offered ongoing support and training to new and junior Food Processors and [Job title]s to maintain team productivity.
Represented organisation at personnel-related hearings and investigations.
Interviewed clients and witnesses in preparation for hearings.
Prepared witness statements and affidavits, contributing to evidentiary strength of cases.
Fuelled [Type] sales growth through [Action], resulting in [Result].
Owned and maintained complex labour plans and recruitment plans to meet organisational standards.