Botshelo Mabena
Communications graduate
Pretoria
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Freelancer
Upwork
Pretoria
01.2022 - Current
- Generated reports detailing findings and recommendations.
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
- Prepared variety of different written communications, reports and documents.
- Collected, arranged and input information into database system.
Voluntary Tutor
University of Johannesburg , French Department
Johannesburg
07.2021 - 11.2021
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Responded to email and telephone requests to provide students with specific information.
Education
Bachelor of Arts - Communications And Languages
University of Johannesburg
Johannesburg, South Afria 02.2019 - 11.2021
Skills
Verbal and written communication
Group tutoring
Reading level analysis
Analytical and Critical Thinking
Organization and Time Management
Attention to Detail
MS Office
Timeline
Freelancer
Upwork
01.2022 - Current
Voluntary Tutor
University of Johannesburg , French Department
07.2021 - 11.2021
Bachelor of Arts - Communications And Languages
University of Johannesburg
02.2019 - 11.2021