Hi, I’m
BOTSHELO LAKA
Administration Clerk
Dobsonville
Summary
Experienced professional with a strong background in administrative support and customer services. Proven ability to efficiently manage admissions processes while upholding high standards. Proficient in data entry, record management, and delivering exceptional customer service. Recognized for collaborative work style and adaptability to evolving needs, ensuring seamless operations and successful outcomes.
Overview
11
years of professional experience
Work History
Life Brenthurst HospitalJohannesburg
Admissions Clerk and Switchboard Operator
08.2021 - Current
Job overview
- Carrying out admissions, discharges and receptionist duties in accordance with hospital protocols
- Liaising with medical aids to obtain authorisation for pre-admission or admission
- Performing general administration duties involved in the admission of patients including coding, billing, finalising and submission of casualty files
- Receiving, receipting and handling of cash and completing drop safe register and dropping of cash in designated safes
- Daily management of the No-Auth screens to facilitate patient authorisation
- Adhering to all Pre-admission, admissions and related protocols
- Working 12 hour shifts including weekends, public holidays and night duty as applicable
- Answering the hospital switchboard when required
- Collection of co-payments, deductibles, private fees when applicable as well as related documentation
- Working out estimates on system for private patients according to group protocols
- Performing general Administration duties involved in the pre-admission and admission of patients.
- Follow up of unregistered babies with schemes to obtain authorisation for admission
- Daily clearing of the rejection screens to manage and reduce financial risk
- Daily banking
- Understanding and following the processes of admitting COID (Injury on duty) patients.
- Other tasks as delegated by Line Manager
Absa Investment Management Services - AIMSJohannesburg
LISP ADMINISTRATOR
01.2017 - 01.2018
Job overview
- Company Overview: Linked Investment Service Provider - LISP
- Managing the LISP Mailbox
- Investigating LISP queries as they come in and providing statements to LISPs
- Opening of LISP Client Accounts
- Adding Funds to LISP Platforms and ongoing maintenance of accounts which includes completing the fund loading templates and sending to the LISP contact with all required information needed to load the funds on the LISP platform. Managing and staying on top of the process.
- Following up and keep track of the loading of funds on platforms
- Managing the LISP Relationships
- Keeping record and maintaining records of what funds are on the LISP platforms
- Logging of LISP queries on Silica AWD and following up on them until they are successfully resolved
- Completing and confirming audit confirmations for Auditors
- Coruscate
- Loading Funds on Coruscate and managing the Fund Database
- Obtaining and loading the month end data on Coruscate
- Managing User Access
- Communicating with Partners on the data
- End to End managing the Ballot process to LISPs
- End to End process of Fund Change notifications to LISPs
- Loading funds and managing fund changes on Silica
- Fund amalgamations
- Statements and queries to LISPS
- Managing Finswitch linking
- Refunds to clients from our bank accounts
- Adhoc LISP related duties
- Rebate Calculations, checks and maintenance
- Linked Investment Service Provider - LISP
Nedbank Call CentreJohannesburg
Call Centre Agent
01.2014 - 01.2016
Job overview
- Manage 40 large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Education
Academy Of YorkJohannesburg,
Some College (No Degree)
04.2025 - Current
University of Johannesburg
Travel and Tourism Management ND
Enrich Foundation and Services Seta
New Venture Creation (SMME) - Certificate
Enrich FoundationCenturion, South Africa
No Degree from Generic Management
04.2001
Krugersdorp College
Management Assistant ND
Skills
Goal oriented
Efficient workflow
Microsoft office
Strong organization
Follow-up skills
Appointment scheduling
Insurance verification
Patient registration
Compliance
Healthcare experience
Work Number
011 647 9000
Personal Information
- ID Number: 8304090358084
- Gender: Female
- Marital Status: Single
Timeline
Academy Of York
Some College (No Degree)
04.2025 - Current
Admissions Clerk and Switchboard Operator
Life Brenthurst Hospital
08.2021 - Current
LISP ADMINISTRATOR
Absa Investment Management Services - AIMS
01.2017 - 01.2018
Call Centre Agent
Nedbank Call Centre
01.2014 - 01.2016
Enrich Foundation
No Degree from Generic Management
04.2001
University of Johannesburg
Travel and Tourism Management ND
Enrich Foundation and Services Seta
New Venture Creation (SMME) - Certificate
Krugersdorp College
Management Assistant ND