Botiki Alpheus Soke
51 Aberdeen Street Westdene Johannesburg
Summary
Experienced in roles such as Sales Consultant, and Customer Service Agent. Dynamic and professional with a track record of providing exceptional support, driving sales growth, and ensuring customer satisfaction. Excellent communication and problem-solving skills for delivering top-notch client assistance.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Customer service agent
HIFI CORP
08.2022 - 05.2024
- Provided exceptional customer support at HiFi Corp by addressing inquiries, resolving complaints, managing exchanges and refunds, ensuring policy compliance, maintaining product knowledge, and enhancing customer satisfaction through effective communication and collaboration across multiple service channels
Sales consultant
HIFI CORP
02.2021 - 08.2022
- Exceeded sales targets at HiFi Corp by providing expert product guidance, delivering exceptional customer service, resolving inquiries, maintaining store organization, and leveraging product knowledge to enhance customer experiences and drive revenue growth through effective recommendations and upselling strategies
Education
Bachelors degree - Industrial organisational psychology with labour relations management
North-West University
01.2022 - 11.2024
Matric -
Meriti Secondary School
01.2015 - 11.2020
Skills
Virtualization Monitoring
Responsiveness
Resourceful
Scheduling Process
Call Handling
Customer service
Computer proficient
Management skill
Certification
CPR & AED, Saint Louis University, 08/01/24
References
Mr Lucas Chauke
0736611267
Timeline
Customer service agent
HIFI CORP
08.2022 - 05.2024
Bachelors degree - Industrial organisational psychology with labour relations management
North-West University
01.2022 - 11.2024
Sales consultant
HIFI CORP
02.2021 - 08.2022
Matric -
Meriti Secondary School
01.2015 - 11.2020