Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
BOSA OFENTSE Senna

BOSA OFENTSE Senna

Johannesburg

Summary

If there was a personified representation of actions speak louder than words, that would be me. Since for the time being I can't demonstrate my work ethic, I guess we'll have to settle for words. In that I graduated cum laude with a Bachelor of Arts Degree majoring in Psychology and Industrial and Organisational Psychology at a distant learning institution.

Overview

1
1
year of professional experience
15
15
years of post-secondary education
1
1
Certification

Work History

Sales Associate

Blue Chic
Johannesburg, GP
10.2023 - Current
  • Manage social media accounts by posting content, writing captions and naming garments
  • Responding to customer queries on Whatsapp Business and Instagram
  • Assist customers with online orders
  • Uploaded new catalog on Whatsapp Business
  • Monitor and report competitor
  • Complete research tasks
  • Engage with customers to effectively build rapport and lasting relationships.
  • Solve customer challenges by offering relevant products and services.
  • Maintain calm demeanor and professionally managed issues in busy, high-stress situations.
  • Manage returns, exchanges and refunds in accordance with store policy.
  • Assist in styling garments on content days
  • Steam garments
  • Assist in completing sales in store

Retail Sales Associate

Mr.Price Sport
12.2022 - 12.2022
  • Answered questions about store policies and addressed customer concerns.
  • Counted stock.
  • Helped customers complete purchases and locate items.
  • Markdowns and re-pricing.
  • Balanced and organized cash register by handling cash, counting change.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Housekeeping such as cleaning floors, shelves and cashing-up tills.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction by providing helpful, friendly and attentive customer service.
  • Went the extra mile to locate merchandise for customers by researching and calling other branches.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used point of sale system to process sales and returns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.
  • Promoted sales and special offers for discounts and merchandise options.

Education

Bachelor of Arts - Psychology and Industrial and Organisational Psychology

University of South Africa
Pretoria, GP
02.2020 - 06.2023

Matric -

Eden College
Johannesburg, GP
01.2008 - 11.2019

Skills

  • Organised and good at completeing tasks
  • Data capturing and data formatting
  • Computer literate
  • Competent and efficient
  • Provide constructive feedback
  • Result oriented
  • Reliable
  • Clear communication skills
  • Conscientious and hard working
  • Great leaderships skills
  • Able to work well in a team
  • Enjoys helping others
  • Works well under pressure
  • Problem solver

Certification

  • Introduction to Microsoft Exel by Coursera (2023)
  • JumpStart Life Skills Course (2022)
  • National Senior Certificate (Matric in 2019)

Timeline

Sales Associate

Blue Chic
10.2023 - Current

Retail Sales Associate

Mr.Price Sport
12.2022 - 12.2022

Bachelor of Arts - Psychology and Industrial and Organisational Psychology

University of South Africa
02.2020 - 06.2023

Matric -

Eden College
01.2008 - 11.2019

Similar Profiles

CREATE PROFILE
BOSA OFENTSE Senna