Bontle Precious Mohale

• Handle telephone calls and relay messages to appropriate department or individual
• Oversee office's filing and record management needs
• Attend meetings, take and record minutes of meetings and distribute the same as instructed
• Prepare and distribute correspondence such as memos and letters
• Schedule meetings and prepare appropriate agendas for meetings and programmes
• Ensure that packages for board meetings are prepared and distributed in time
• Schedule and assign administrative projects and ensure that results are expedited
• Prepare administrative reports for senior managers
• Ensure the confidentiality of both verbal and written information
• Handle administrative issues and conflicts as per organisation's policies
• Performing data entry tasks when needed
• Prepare memos, invoices, reports, and financial statements through word processing, spreadsheet, database, and presentation software such as PowerPoint
• Ensure quick response to routine inquiries
• Open, arrange, and distribute incoming mail, faxes and email
• Arrange agendas and make arrangements for committee, board, and special meetings.

• Ensure all documentation is accurately completed, recorded, and filed.
• Ensure all documentation meets the customer acceptance
• Screening application (CASA) and Financial Intelligence Centre.
• Act (FICA) requirements when completed, recorded, dispatched and filed
• Ensure information or documentation required by the customer, sales consultant or sales manager is provided timeously
• Track application and actively manage the turnaround times of approvals or declines
• Provide feedback to customers, sales consultant and sales managers of applications and problems encountered
• Cross check applications and new accounts
• Print listings and conduct cross and quality checking
• Print personal loan statistics and cross-checking loans that have been sent off.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Supported office efficiency by performing clerical tasks, such as data entry, photocopying, scanning, and faxing documents.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors a positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Provide support to all ANC public representatives (MPs, MPLs, and Councillors) in the office.

Deal with the day-to-day interventions as mandated by the Management committee (MANCO) within the PCO.

Help implement a program of action for the PCO and reconcile the program with the ANC program.

Develop a stakeholder profile of the constituency and ensure they interact with the ANC public representatives.

Provide advisory services to the members of the community as and when required.

Develop a communication strategy of the PCO in consultation with MANCO to communicate government programs and projects.

Provide a monthly report on service delivery in the constituency area.

Provide secretarial support to all MANCO.

Providing information to the community on how to access various government services or government pages.

Provide secretariat support to ANC councillors' Caucus on Constituency day (Mondays).

Attending stakeholder meetings.

• Listening, attending and referring quires/ concerns of the PYEIP
• Being a Member of the Covid-19 committee
• Leading the PYEIP staff and keeping record (leave forms, timesheets & attendance registers)
• Liaison with SMT/ Principal
• Assisting in processing of EAs and GAs salaries
• Filing and capturing Financial records (proof of payments)
• Doing District submissions
• Taking and typing of minutes of meetings
• Assisting HODs in administration duties
• Doing data capturing and office administration
• Ensure adherence of Covid-19 workplace compliance processes (Screening, Sanitation, Data Capturing, Social distancing monitoring & other related compliance of Staff members, Learners and visitors)
• Ensure necessary equipment is available and in perfect working condition
• Ensure proper record keeping in line with POPIA Act
• Ensure correct issue, training and record keeping of PPE
• Ensure correct isolation process is followed in terms of the School's emergency protocol/ policy.

• Ensure adherence of Covid-19 workplace compliance processes (Screening, Sanitation, Data Capturing, Social distancing monitoring & other related compliance of Staff members, Learners and visitors)
• Ensure necessary equipment is available and in perfect working condition
• Review Screening results throughout the day
• Ensure proper record keeping in line with POPIA Act
• Ensure correct issue, training and record keeping of PPE
• Ensure correct isolation process is followed in terms of the School's emergency protocol/ policy.

• Record Financial Books for Clients
• Financial Analysis For Affordability
• Portfolio Management Work
• Filling and Admin work
• Marketing (prospecting)
• Debt Collections and Delinquency.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Responded to telephone and in-person requests for information.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Followed up with existing customers to provide additional support and address concerns.