Bontle Mokou

• Attending and monitoring customer online inquiries.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Enhanced customer satisfaction through timely deliveries and professional communication with clients.
• Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
• Contacted customers to confirm delivery details and locations.
• Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
• Logged delivery information in tracking systems to enable real-time delivery status.
• Developed strong relationships with clients through dependable service that ensured repeat business.
• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
• Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
• Compiling weekly report.

• Promoting Brands and raising Brand Awareness.
• Cultivated and strengthened customer relationships in a sales environment, improving overall customer satisfaction and loyalty.
• Leveraged strong interpersonal skills to effectively communicate product benefits, resulting in increased sales and customer engagement.
• Utilized problem-solving abilities to address and resolve customer concerns promptly, enhancing the sales process and client retention.
• Tracking customer feedback and reporting proficiently to supervisor.

•Assisting employees with salaries
•Attending full and final wages salary queries precisely
•Making sure I reach deadlines and all queries are attended to
•Updating information on SAP & loading sick and family responsibility leave

•Work confirmation and giving feedback to the employees
•Working on E-services for loading queries and updating information.

• Executing salary queries and data capturing.
• Creating duty rosters on easy roster and allocating employees respectively on easy roster.
• Verifying timesheets and confirming employment.
• Engaging new employees, capturing deployments sheets for invoicing.
• Preparing files for labour cases and completing provident fund documents & Ui19 forms for former employees.
• General HR Admin.

• Attract potential customers by answering service queries.
• Liaise with client care to provide them with updates on their accounts.
• Open customer accounts and record accounts information.
• Maintain customer records by updating account information.
• Assist customers with corrections or adjustment, following up to ensure resolution.
• Compiling weekly reports.

• Monitoring schedules for officers on duty.
• Handling site queries.
• Handling site equipment.
• Monitoring fuel usage on company cars.
• Data capturing and basic filling.
• Compiling weekly reports.
• Managing the switchboard.