Bontle Caroline Mabulane
Office Administrator
Johannesburg
Summary
Dynamic Clinic Manager with a proven track record at Dr. Wayne Borowsky, excelling in clinical program coordination and operations management. Expert in fostering patient loyalty and enhancing care quality through effective leadership and strategic policy implementation. Strong communicator with a commitment to team performance and operational excellence.
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 10 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Overview
18
18
years of professional experience
Work History
Clinic Manager
Dr Wayne Borowsky
03.2015 - 01.2026
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Hired, trained and supervised employees to maintain team of high performers.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Managed Over100 calls a day.
Examination Assistant
Department Of Education
09.2014 - 11.2014
- Maintained a well-organized filing system, ensuring easy access to all examination materials, records, and reports.
- Enhanced examination efficiency by streamlining administrative tasks and processes.
- Supported the smooth administration of exams by preparing testing rooms with necessary equipment, materials, and seating arrangements.
- Managed Exam Question Papers of Over 15 Schools
Traffic Warrants Fine Debt Collector
Justice of the Peace
01.2011 - 11.2014
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Identified and contacted customers with overdue accounts to address payment status.
Receptionist
Buffalo Inn Hotel
02.2008 - 02.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Electrical Engineering
Central Johannesburg College
Johannesburg, South Africa 04.2001 -
Skills
Clinical program coordination
Operations management
Patient care coordination
Administrative leadership
Timeline
Clinic Manager
Dr Wayne Borowsky
03.2015 - 01.2026
Examination Assistant
Department Of Education
09.2014 - 11.2014
Traffic Warrants Fine Debt Collector
Justice of the Peace
01.2011 - 11.2014
Receptionist
Buffalo Inn Hotel
02.2008 - 02.2010
Electrical Engineering
Central Johannesburg College
04.2001 -