Adminstration
Bontle Betha
Sales Assistant
Tembisa
Summary
Well-qualified Sales Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend products. Brings excellent experience in major brand sales within retail customer demographic. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Reliable and upbeat Sales Assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Assistant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Sales Assistant
Yuppiechef Online
Johannesburg
03.2023 - Current
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Facilitated ordering and processing of business cards and work materials needed for sales team.
- Established rapport with customers using active listening and interpersonal skills.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and banking.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stock replenishment and shelf maintainance.
- Receiving of stock and stock-tacking
- Assisted with order collections and customer returns.
- Responsible for most Adminstration tasks,checking cash float forms and updating delivery forms.
Branch Coordinator/Service Consultant
Motemo Cash Loans
Johannesburg
02.2018 - 01.2020
- Coordinated and assigned service call requests.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Remained calm and professional in stressful situations.
- Performed duties in office environment during operating hours.
- Balanced operational awareness with customer focus.
- Maintained friendly and professional customer interactions.
- Implemented service improvements to enhance sales cycle.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Examined customer loan applications for loan approvals and denials.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Generated financial and operational reports to assist management with business strategy.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Boosted sales and customer loyalty through incentive programs.
- Submitted loan applications to underwriter for verification and recommendation.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Documented payment details and personal information on customer accounts.
- Provided information about service procedures and expected timelines.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Prepared sales and debt reports.
- Assisted with Debt collection.
- Handled client queries via calls,whatsapp and in-person interactions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted customers with completing loan applications and other paperwork.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Proactively identified solutions for customers experiencing credit issues.
Education
Bachelor Of Commerce - Human Resources Management
University of South Africa
Sunnyside,Pretoria 01.2021 - Current
National Senior Certificate - Matric
Jiyaa Secondary School
Entshonalanga,Tembisa 01.2012 - 01.2016
Skills
Point of sale operation
Stocking and replenishing
Store opening and closing
Cash Handling
Product and service sales
Cash register operation
Sales expertise
Till counting
Microsoft applications proficiency
Organization
Decision-Making
Dependable and Responsible
Multitasking Abilities
Active Listening
Critical Thinking
Interpersonal Communication
Self-Motivated
Written Communication
Teambuilding
Excellent Communication
Customer Service
Debt Settlement
Consumer Lending
Loan Applications
Loan Origination
Loss Mitigation
Relationship building and manage
Planning and Coordination
Good Telephone Etiquette
Cultural Awareness
MS Office
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath
Timeline
Sales Assistant
Yuppiechef Online
03.2023 - Current
Bachelor Of Commerce - Human Resources Management
University of South Africa
01.2021 - Current
Branch Coordinator/Service Consultant
Motemo Cash Loans
02.2018 - 01.2020
National Senior Certificate - Matric
Jiyaa Secondary School
01.2012 - 01.2016