Nolwazi Candy Mposula

• Develop and manage project plans, timelines, and budgets for property investment projects.
• Going on-site for inspection during renovations.
• Serve as the primary point of contact for all project-related communications, providing updates to stakeholders in property investment.
• Influenced product roadmap by advocating for customer needs and providing valuable feedback from the field to internal stakeholders.
• Managed strategic relationships with key partners, reinforcing collaborative partnerships that drove mutual success for all parties involved, a minimum of 5 stakeholders per transaction.
• Provide educational resources and materials to help clients make informed decisions about their investments

Coordinate meetings and appointments, ensuring effective communication with clients

• Monitored and managed approximately 100 emails, organized inbox, and prioritized messages for supervisor.
• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.

• Deliver customized health, security risk management and wellbeing solutions to fuel clients' growth and productivity in real time through various platforms and CRM's
• Responsible for maintaining strict confidentiality of information
• Demonstrate effective problem-solving skills and lateral thinking through calls, approximately 200 calls per shift.
• Created engaging multimedia content such as infographics, videos, and blog posts to illustrate complex concepts in an accessible manner.
• Analyzed data from various sources to inform decision-making around communications strategies and tactics.

• Offer exceptional support to over 1000 customers shopping on the Freshly website.
• Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
• Provided personalized service, anticipating customer needs and offering tailored solutions.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service, minimum of 100 transactions per day.

Proactively seek ways to increase sales in Pick n Pay Hypermarkets through value-added services.

• Identify customer trends and issues to improve services at the Red Counter Department.
• Embrace the opportunity to utilize multi-lingual skills to connect with a diverse customer base.
• Selling Bus, flight and car rental tickets increasing business revenue by 20%.
• Increased sales revenue by developing and implementing strategic sales plans.

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information telephonically and other servicing platforms
• Keeping abreast of continuous process, product updates and digital tools.
• Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
• Completed 100 outbound follow-up calls each day to qualified prospects interested in Discovery Health offerings.