Microsoft Excel
BONOLO MOSALA
Hospitality Graduate
Rocklands, Bloemfontein
Summary
I, Bonolo, am an enthusiastic and self-driven individual who holds a Baccalaureus Technologiae in Hospitality Management. I am a strong leader who is not only dependable, reliable, and a result-driven professional, I have exceptional problem-solving skills and am dedicated to promote the organizational efficiency. I take in constructive criticism well and use correction given as part of my personal development plan as decision-making skills to make a sound judgement that will positively impact the company's success. Having being exposed to some of the big industry groups since 2015 such as Protea Hotels, Famous Brands and Bidvest Catering group based within Airports Company South Africa, I have gained the versatility in people management and running a result-driven organization coupled with a firm work ethic while consistently rising through ranks. Proactive manager with a practical approach which encompasses staff motivation, coaching and disciplinary inquiries, while considerate of the current and evolving market and industry related trends. Bonolo is well-versed in customer service, and am dedicated to gain complete knowledge of a company's products and services in order to optimize sales and reputational branding. I have the flexibility and ability to identify and adjust to a company’s needs and opportunity for competitive positioning in the market by meeting the desired results by senior management. Hoping the entailed information reaches your favorable consideration.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
General Manager
Bidvest Premier Lounge, Cape Town International
Cape Town
10.2021 - Current
- Function: Planning, leading and organizing
- Developed and kept exceptional interaction with customers and clients to build and maintain connections and nurture relationships to retain repeat business and happy clients.
- Introduced new methods, practices, and systems within operations to reduce staff turnover.
- Assisted to reduce financial inconsistencies while assessing and verifying billing invoices and expenses.
- Plan and execute maintenance plan within a workplace.
- Created and implemented new strategies to suit current operations.
- Ensuring regulatory compliance of COA, Liquor Licensing and business trade.
- Reported issues to higher management with great detail.
- Recruit, hire and provide training to team members working to establish key internal functions.
- Coaching and mentoring personnel on management principles, personal development, industry practices, company procedures, and technology systems.
- Managed and evaluated employee reviews, training, scheduling, and employment contracts.
- Scheduled employees for shifts, taking into account labor practices, operational demands and employee strengths.
- Monitored employee attendance, leave applications and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Guiding personnel in a thoughtful manner to navigate and resolve obstacles in productivity.
- Plan and coordinate special requests by customers to meet their personal needs which extends to customer service.
- Handled difficult customers with diligence, thoughtful and professional demeanor to assist lower-level employees and maintain excellent customer service.
- Conflict resolution amongst personnel and promoted open door policy.
- Encouraged personnel to engage in personal development plans and interpersonal skills.
- Increased customer satisfaction reviews through customer service and quality control.
Assistant Manager
Bidvest Premier Lounge, Bloemfontein
Bloemfontein
03.2018 - 09.2021
- Conducted stock control through inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored and verified cash up activities and cash deposits to ensure accuracy, and reduce discrepancies.
- Oversee day-to-day operations to meet the performance, quality and service expectations.
- Organized and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned operations and employee schedules and delegated tasks to meet coverage and service demands.
- Made recruitment recommendations by acquiring quality workers to increase the company's productivity and profitability.
- Mentored team members to enhance professional development and accountability in workplace through succession planning.
- Offered personal assistance to customers, assessing their needs, and maintaining the current knowledge of consumer preferences.
- Ensured repeat business through rendering exceptional customer service and responded to customer queries with a friendly and knowledgeable service within 24 to 48 hours.
- Executed Health, Environmental and Safety practices and compliance within the workplace.
- Upholding hygiene practices and standards within the workplace.
- Ensuring regulatory practices are in place within the workplace.
Operations Management and Logistics Intern
Famous Brands
Bloemfontein
05.2017 - 03.2018
- Routing and scheduling truck drivers to their designated store location through the trackmatic system.
- Assisted to with inventory control and identify discrepancies and loss prevention through stock taking in the warehouse.
- Effectively building and corresponding with the client to meet their needs by processing their orders through the SAGE system.
- Performed telesales and telemarketing.
- Meet and greet walk-in customers.
- Verified bulk stock before shipment/delivery.
- managed loading of frozen goods.
- Assisted with minute-keeping and tracing records in the meetings.
- Assisted with data collection.
Assistant Food and Beverage Manager
Protea Hotel Bloemfontein
Bloemfontein
02.2015 - 11.2015
- Dealing with guest reviews to acquire and maintain guest satisfaction.
- Plan and execute departmental objectives as directive from higher management.
- Identifying and address training needs for personnel.
- Conducted stock taking and assist with identification of stock loss and stock movements.
- Assisted with the coordination and planning of the conference and banqueting center.
- Verified cash-up to ensure efficiency and reliability.
- Performed accommodation reservations in the absence of a reservations agent.
- Overseeing Hotel operations in the absence of the Hotel General Manager in the capacity of a Duty Manager.
- Evaluated and monitored beverage consumption trends and implemented plans to enhance the Foof and Beverage department and maintain product freshness and consistency in inventory levels.
Hospitality Student
Protea Hotel Umhlanga
Durban
08.2014 - 06.2015
- In-service Training.
- Reception: Maintained a hospitable and professional demeanor of the company while checking-in guests.
- Performed walk-in bookings and liaised with interdepartmental with the Hotel.
- Accounts Assistant: Performed daily banking of the Hotel.
- Verified direct billing and invoicing for Travel Agents.
- Diligently processed the petty cash journal, reconciliation of bank statements and filing.
- Reservations: Created booking and guest profiles.
- Compiling proforma invoices and confirm bookings.
- Upselling the rooms during low occupancy rates.
Education
Bachelor of Technology - Events And Hospitality Management
Central University of Technology - Hotel School
Bloemfontein 08.2015 - 07.2016
National Diploma - Hospitality Management
Central University of Technology - Hotel School
Bloemfontein 01.2012 - 08.2015
High School Diploma -
Brebner High School
Bloemfontein 01.2007 - 05.2011
Skills
Computer Literacy
undefinedCertification
Leadership Roles
Accomplishments
- Award-recipients of Assistant Manager of the year 2019
- Award-Recipient of Lounge of the year 2018
Software
Microsoft Word
Microsoft Powerpoint
Microsoft Teams
Power BI
PW-Web
Timeline
General Manager
Bidvest Premier Lounge, Cape Town International
10.2021 - Current
Assistant Manager
Bidvest Premier Lounge, Bloemfontein
03.2018 - 09.2021
Operations Management and Logistics Intern
Famous Brands
05.2017 - 03.2018
Bachelor of Technology - Events And Hospitality Management
Central University of Technology - Hotel School
08.2015 - 07.2016
Assistant Food and Beverage Manager
Protea Hotel Bloemfontein
02.2015 - 11.2015
Hospitality Student
Protea Hotel Umhlanga
08.2014 - 06.2015
National Diploma - Hospitality Management
Central University of Technology - Hotel School
01.2012 - 08.2015
High School Diploma -
Brebner High School
01.2007 - 05.2011
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