BONOLO MONOSI
Centurion
Summary
Detail-oriented Business Accounting graduate with experience in administration and data management. Skilled in executive support, stakeholder engagement, and Power BI reporting, ensuring accurate record-keeping. Committed to delivering high-quality administrative support while managing multiple priorities effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Hastings Direct
04.2025 - Current
- Handle customer queries via telephone and written correspondence.
- Delivered professional customer support while adhering to company procedures.
- Cultivated strong relationships with customers and internal stakeholders to enhance service experience.
- Maintain accurate customer records across multiple systems.
- Manage multiple priorities while meeting service level agreements.
- Facilitated operational objectives through effective communication and problem-solving strategies.
Data Administrator Intern
Hastings Direct
04.2024 - 03.2025
- Created Power BI reports and contributed to MIS reporting for improved data visibility.
- Developed informative dashboards that visualised key data for stakeholders. and data visualisations to support decision-making.
- Supported operational stakeholders with reports and data analysis to enhance decision-making processes.
- Utilised Microsoft Excel to prepare analytical reports that informed business strategies.
- Maintained and updated databases with a high level of accuracy.
- Performed quality assurance checks and resolved data discrepancies.
- Supported operational projects and reporting initiatives.
- Prepared business documentation and reporting guides.
Education
Diploma - Business Accounting
Rosebank College
National Senior Certificate -
Eagle Christian College
Skills
- Power BI Reporting
- Data Analysis
- Data Visualisation
- Microsoft Excel
- MIS
- Report Preparation
- Business Communication
- Stakeholder Management
- Operational Efficiency
- Problem Solving
- Attention to Detail
- Time Management
- Executive and Administrative Support
- Time Management
Custom
Valid Matric, Business writing skills, OSS Hastings experience, Comfortable working independently
Timeline
Customer Service Representative
Hastings Direct
04.2025 - Current
Data Administrator Intern
Hastings Direct
04.2024 - 03.2025
Diploma - Business Accounting
Rosebank College
National Senior Certificate -
Eagle Christian College